2020 Mistakes: Rapid Migrations to Cloud Based Environments

CX Today's Clare Muscutt hosts Kevin Sheehan, Founder and Managing Partner, Cloudlinx, and Frank Wassenbergh, CCaaS Practice Leader & "TheCXexperience" podcast co-host at Cloudlinx

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Last Edited: October 13, 2021

Clare Muscutt

Clare Muscutt

**Originally recorded for UC Today**

In this session we discuss the following:

  • The backdrop to rapid cloud migration in 2020, and the ’sticking plaster’ decisions businesses had to make
  • The customer, agent and operating model pain points contact centres are now facing as a result
  • The learnings from 2020’s mistakes and opportunities for better informed decisions moving forward
  • How to safely pull off the ‘sticking plaster’ and remedy migration issues through planning in 2020

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