Nedbank Launches Digital Assistant Powered by Kasisto

Sandra Radlovački

Nedbank chose to partner with Kasisto based on KAI's proven conversational AI technology

Nedbank Launches Digital Assistant Powered by Kasisto

Kasisto, creators of KAI, the leading digital experience platform for the financial services industry, have announced that Nedbank, a top African financial services group has selected and deployed KAI to power their intelligent digital assistant, Enbi.

Nedbank chose to partner with Kasisto based on KAI’s proven conversational AI technology and its ability to transform customers’ digital experiences. Nedbank is committed to delivering market-leading solutions to their customers that improve client satisfaction scores.

Enbi offers Nedbank’s customers an intelligent, insightful and friction-free digital banking experience by assisting customers conversationally with their day-to-day banking needs and questions. Customers are able to find out about Nedbank’s banking services and products while monitoring their financial well-being through insightful access to account information, spending patterns and opportunities to explore their finances in more depth via human-like conversations with Enbi.

Ravikumaran Govender, Programme Executive for Digital Fast Lane at Nedbank, said: “At Nedbank we recognize that our customers are digitally savvy and demand banking experiences that provide value. Kasisto’s ability to deliver an intuitive and intelligent digital offering supports Nedbank’s ‘digital with heart’ commitment and is aligned to our ‘first in digital, digital first’ journey. Our KAI- powered intelligent digital assistant, Enbi will deliver truly intuitive and engaging digital banking experiences our customers are looking for.”

Zor Gorelov, CEO and Co-Founder, Kasisto, said:

“We are absolutely excited to work with Nedbank as they set the new standard with their digital-first strategy and raise the bar as to what an intelligent digital assistant can do for their customers across the African market.”

“KAI fit the bill and provided all the advanced AI features Nedbank was looking for in a digital experience platform. Working together, Kasisto and Nedbank will ensure that Enbi delivers an exceptional digital experience to Nedbank’s customers, driving digital adoption and engagement. ”



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