New portal enables businesses to deliver personalised CX
NetSfere has launched a new omni-channel portal to help businesses integrate multi-channel capabilities for customers at global scale.
The omni-channel platform allows developers to quickly build and integrate customer communication at scale, and deliver experiences, including delivery of important alerts, reminders, and notifications – all via a single, easy-to-implement Application Programming Interface (API) developer portal.
The new platform provides secure environment with programmable APIs and reference documentation in several popular languages for quick integration, including sample codes for different use cases and workflows.
The portal offers an intuitive dashboard that provides full visibility into API usages and real-time performance metrics, analytics and insight into customer communications and trends. With the new self-service portal, developers and enterprises can sign up in seconds and instantaneously deploy customer communications globally.
NetSfere Omni-channel is a CPaaS platform built from the ground-up for enterprises, enabling digital customer engagement at a global scale from a single platform with multi-channels to orchestrate the customer communication journey, including 1-way and 2-way SMS, MMS and RCS messaging, push notifications, voice, email, and social media messaging.
The platform protects enterprises and customers with the highest level of security and meets all regulatory compliance standards including HIPAA, GDPR and PCI DSS, required by industries such as healthcare, retail, financial services, logistics, travel and hospitality, governments and public sector, and service providers and MNOs.
More to follow…