New solution to provide a better way to alleviate the industries’ most critical customer experience pain points
Talkdesk announced Talkdesk Insurance Smart Service, an enterprise-grade contact centre solution tailor-made to elevate the policyholder and agent experiences. The new solution will provide a better way to alleviate the industries’ most critical customer experience (CX) pain points and expedite claims processing.
Combining self-service and agent assist capabilities with artificial intelligence (AI) and out-of-the-box CRM integrations, Insurance Smart Service modernises the policyholder and agent experience to deliver more convenient, personalised engagements, and faster claims resolution.
The solution impacts insurers, agents, and policyholders in a variety of meaningful ways, including:
Cory Haynes, vice president, financial services and insurance strategy, Talkdesk, said:
”Insurers are operating against a complex backdrop of factors, including climate change and other unpredictable events, emerging competitors, and consumers’ increasing preference for digital and self-service interactions.”
“Talkdesk Insurance Smart Service is specifically designed to equip them with the tools they need to navigate this terrain and leverage their contact centres to drive measurable business growth as they transform policyholder and agent interactions.”