Bell to provide state-of-the-art cloud contact centre services to Canadian businesses
NICE has today announced an agreement with Bell to expand access to NICE CXone for CCaaS in Canada.
CXone, the world’s most comprehensive omni-channel offering in the CCaaS market, will provide Bell customers the industry-leading contact centre platform combined with Bell’s ultra-fast speed and low latency network that contact centres need for highly flexible, digital-first customer experiences.
Paul Jarman, CEO, NICE CXone, said: “With the breakneck speed with which consumer preferences evolve, companies must continue to keep pace with the customer experience they are delivering.
“CXone delivers all the capabilities businesses need to innovate and grow, and is the only CCaaS platform with an embedded AI engine. The combination of CXone with Canada’s largest network and contact centre business services brings a reliable, scalable and innovative solution to businesses that want to ensure every customer experience is a positive one.”
NICE and Bell together will combine their respective strengths to provide Canadian businesses with an advanced contact centre solution with CXone, the leader in CCaaS, and Bell’s advanced high-speed network with built-in security and redundancy.
Bell works with organizations of all sizes to build solutions that work for their business, from solution design and technology integration to 24/7 bilingual support. Now with CXone, Bell can help these organizations implement a digital-first omnichannel strategy so that they can stay connected with their customers anywhere, anytime and on any device.
Jeremy Wubs, Bell’s Senior Vice President of Product, Marketing and Professional Services, added: “By partnering with NICE CXone, Bell is offering customers the most comprehensive and flexible platform designed to provide the best in customer service.
“With Bell’s 25 years in contact centre expertise and our fast, reliable and secure network, customers will have access to the latest technologies and strategies to reduce costs, boost efficiency and exceed customer expectations.”