Private Equity Firm to Acquire Calabrio  

Carly Read
Senior Reporter

Thoma Bravo values the deal at more than $1billion 

Channel News
Private Equity Firm to Acquire Calabrio  

Private equity firm Thoma Bravo LP has announced it will acquire workplace software firm Calabrio Inc from KKR & Co Inc. 

The staggering deal values Calabrio at more than $1 billion, though the terms of the deal are yet to be published. KKR paid $200 million to acquire Calabrio in 2016. 

Thomas Goodmanson, Calabrio chief executive officer, said: “The pandemic has really shifted a focus to the cloud, in our industry where we help companies take care of their customers, they had to send their contact centre agents home and our software was in a perfect place to help them.” 

Minneapolis-based Calabrio provides a cloud-based software that allows companies like Netflix and Shopify to track and analyse contact centre data. 

Calabrio grew its recurring revenue to 80% of total revenue, up from just 30% about four years ago when it was acquired by KKR 

Thoma Bravo is one the largest software-focused private equity firms with $77 billion in assets under management. Its portfolio companies include information technology services provider SolarWinds Corp and cybersecurity firm McAfee Corp. 

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