Reimagining CX with Five9 and Metrigy

Rob Scott

CX Today's Rob Scott hosts Genefa Murphy, CMO at Five9 and Robin Gareiss, CEO at Metrigy

Five9 Insights

In this session we discuss the following:

  • What does it mean to reimagine your CX?
  • Why does choice matter to customer experience?
  • Why is agent experience trending right now, what’s changed?
  • How important is automation?
  • What’s the role of data in CX and is it becoming more complex with all these channels?
  • Where do you think we’ll be in 12 months from now?

If you’re looking for more information on this topic visit Five9.

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