In this session we discuss the following:
- What does it mean to reimagine your CX?
- Why does choice matter to customer experience?
- Why is agent experience trending right now, what’s changed?
- How important is automation?
- What’s the role of data in CX and is it becoming more complex with all these channels?
- Where do you think we’ll be in 12 months from now?
If you’re looking for more information on this topic visit Five9.
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