Squaretalk Launches Zoho One Integration  

Integration to bridge all gaps between attending phone calls and logging call data 

Squaretalk Launches Zoho One Integration  
Contact CentreZohoChannel News

Last Edited: May 26, 2021

Carly Read

Squaretalk has announced their partnership with SaaS giant Zoho Corporation, with the company today launching an integration with Zoho One, a unified suite of 40+ tightly integrated enterprise-level online applications from Zoho to help businesses grow.  

The integration was built using Zoho PhoneBridge, ‌a platform that enables the integration of cloud PBX and Contact Centre Solution providers with Zoho to add telephony capabilities to any Zoho application. 

Elie Rubin, CEO of Squaretalk, said: “Voice communication has always been important to many business functions even more so in the last two years where we have seen a large ramp-up in voice and SMS traffic. 

“As Zoho offers solutions across a wide range of business functions including, sales, marketing, support, human resources, project management, and more. Squaretalk is able to positively impact business functions that we haven’t previously explored.” 

Anand Nergunam, VP Revenue Growth at Zoho, added: “Contextual engagement is a key driver of customer experience. To engage contextually, businesses need valuable customer insights from all touchpoints and channels at the right time. 

Squaretalk’s native integration with Zoho One makes relevant disparate data across apps and functions available at the user’s fingertips. Users can also manage calls better by accessing call-related features such as click-to-dial and automated call activity logging directly from the Zoho interface. With a 360-degree view of the caller, a user can create and deliver contextual, customer experiences.” 

The integration gives Zoho One users the flexibility to make phone calls from any Zoho One app that they are on. It automatically provides a comprehensive view of historical caller activity so that the user knows exactly how to move the conversation forward. 

Additionally, the integration/extension pulls and displays curated, contextual information about the caller from the entire Zoho suite of applications providing customer support agents, recruiters, sales teams, and anyone sending emails, all the information they need to personalize their interaction in real-time.  

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