Talkdesk Appoints Its First Chief Human Resources Officer

Sandra Radlovački

CHRO’s arrival at Talkdesk follows a record-setting year for the company

Talkdesk Appoints Its First Chief Human Resources Officer

Talkdesk, the global customer experience leader for customer-obsessed companies, announced the appointment of Laura Butler as the company’s first chief human resources officer. Butler has joined the senior leadership team and will oversee global efforts to attract, retain, and develop a courageous, innovative, and customer-obsessed team.

Butler was previously senior vice president of people and culture at Workfront (an Adobe company), where she oversaw the creation and strengthening of their award-winning culture and acceleration of the digital work experience. Shw has more than two decades of experience shaping global talent strategies for several Fortune 500 and Cloud 100 companies. Butler was also in senior leadership positions at TTEC, Taleo, Oracle, and Pacific Gas and Electric.

Throughout her career, Butler has been recognised for her leadership roles in workforce development and diversity and inclusion initiative, most significant being a special veterans programme recognition by the White House and former Vice President Joe Biden. She was also a past recipient of the Most Influential Women listing from the San Francisco Business Times.

Tiago Paiva, chief executive officer and founder, Talkdesk, said: “Since day one at Talkdesk, our people have been our greatest asset. The values we share and our spirit of innovation continue to attract incredibly talented professionals.

Laura Butler, Talkdesk

Laura Butler

“Laura’s mastery of people and culture development will enable us to keep investing in this critical asset as we move ahead in our journey towards delivering better solutions for more exceptional customer experiences.”

Laura Butler, chief human resources officer, Talkdesk, said:

“Great customer experiences have their roots in great employee experiences, where employees are proud and energized by the meaningful impact their work has on customers.

“I’m eager to amplify the groundwork that’s already been laid and look forward to empowering all members of the Talkdesk team to do their best work within a world-class culture, where all voices are heard.”


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