The State of CX: More Investment, But Delivery Challenges Remain

Charlie Mitchell

CX Today's Charlie Mitchell hosts Frank Sherlock, VP International at CallMiner

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CX Today’s Charlie Mitchell hosts Frank Sherlock, VP International at CallMiner.

In this session, we consider the current state of CX, discussing:

  • Key takeaways from CallMiner’s latest CX research
  • The lack of believe in CX across many organisations
  • Notable CX delivery challenges
  • Reasons for hope in the future of CX

If you’re interested in downloading the report that this conversation centers on, visit this page.

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