Ventrica Launches Digital Multilingual Bureau

The platform will allow its clients’ customers to interact in their channel of choice all within a single platform

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Ventrica Launches Digital Multilingual Bureau
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Published: June 17, 2021

Sandra Radlovački

Sandra Radlovački

Outsourced customer management provider Ventrica announced today the launch of its new Digital Multilingual Bureau designed to support fast-growth businesses that require cost-effective and low risk multilingual and digital customer service support.

Traditional bureau services in the UK have long been known as low-value and voice-only transactional outcomes, often failing to meet the needs and aspirations of growing organisations.

Ventrica has significant experience in providing customer management and sales across an array of industries, including, Retail, FMCG, Insurance, Fintech, Healthcare, Transport, Real Estate, Leisure, Hospitality, Construction and Publishing. Ventrica is well-known for its eCommerce expertise, particularly within retail.

Ventrica COO Stephen West said:

“One of the challenges companies face when launching in the UK and Continental Europe is the initial low volume of customer contacts that means allocating dedicated staff can prove to be expensive and quite often commercially unviable.”

“Our DMB provides an ideal incubator customer support solution that allows enquiries to be handled on a ‘pay as you go’ basis until such time as the volume of contacts merits allocating dedicated staff, at which point we can transition the service.”

“With each of our DMB advisors working on behalf of just a handful of clients, our shared services approach provides a semi-dedicated hybrid solution that ensures a much higher quality of service than would be expected from a traditional bureau. Our DMB not only provides multilingual support for expansion into new territories, but also for testing new digital channels and supporting temporary and seasonal peaks”, added West.

Ventrica’s intelligent enterprise technology allows its clients’ customers to interact in their channel of choice from phone calls and text messages, to email, video and intelligent chatbots, all within a single platform. The Ventrica DMB operates 24/7, 365  days a year and elevates the typical bureau to a completely different level, providing clients with flexibility and enhanced digital customer experiences.

 

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