Conversational AI specialist Verloop.io has partnered with Vonage to let Verloop.io customers deploy conversational AI apps into new channels.
Verloop.io customers will be able to do so through Vonage’s communications APIs. The partnership will also enable Verloop.io to manage multiple channels – including WhatsApp, Facebook Messenger, and Viber – within a single platform.
Gaurav Singh, Founder & CEO, Verloop.io, said:
Vonage’s API Platform brings both power and flexibility to businesses through the integration of multiple channels, including messaging, voice, and video communications solutions.
“We’re excited to be working with Vonage to extend the channel capabilities of Verloop.io, all on a consolidated cloud communications platform. This will enable brands to seamlessly build automation on their channels from one dashboard, transforming the entire user experience.”
With offices in the US, India, Singapore, and Abu Dhabi, Verloop.ai equips enterprises with a conversational AI platform that automates customer support and improves overall CX. The platform can be integrated with over 140 tools across back-end systems, marketing, sales, point-of-sale, and includes agent assist, different messaging channels, a chatbot and many other features.
Guillaume Calot, Global Vice President, API Partners at Vonage, said: “The pandemic has led to a significant change in how business is done and accelerated digital transformation for organisations around the globe.”
“We are seeing customers across all industries increasingly choose Vonage to help them digitally transform their customer communications and engagement solutions as companies continue to embrace hybrid work, develop disruptive solutions and expand communication channels.”
“We’re excited to be working with Verloop.io to further its conversational AI capabilities and enable its customers to enhance their customer engagement with intelligent, personal conversations.”
