This year, our very own Rob Scott had the chance to visit the Twilio “Signal” event for partners and developers. During his time there, he not only learned about the latest developments from the Twilio platform, but he also discovered some of the creative solutions being established by partners and developers in the cloud communications and customer engagement space.
One of the most innovative companies present at Twilio’s Signal Event was VoiceBase, who made their appearance in the form of CRO and Co-founder Jay Blazensky. Jay gave Rob a powerful live demo of the speech recognition software his company produces, which inspired the rest of us here at UC Today to learn more about what the brand can accomplish.
Who is Jay Blazensky, and What is VoiceBase?
VoiceBase is leading the way in the speech recognition, speech analytics and predictive analysis software space.
Their innovative software allows for speech recognition and predictive analytics through AI, which can help to highlight the potential of spoken information. With the VoiceBase portfolio, it’s possible for companies to gather more insight from the conversations they have with their customers.
Jay Blazensky is the CRO and Co-Founder of VoiceBase, who joined the company back in 2011, with years of marketing and business development expertise under his belt. Before he became part of the VoiceBase team, Jay had already developed more than 20 years of experience in the communications sector and even played a part in making RingCentral the hosted communications leader you know today.
https://www.youtube.com/watch?v=v4jJbvVP4D0
The VoiceBase API Experience
Essentially, the VoiceBase API product for voice intelligence is a solution that empowers companies to use the audio data they gather on a regular basis. The Voice Intelligence solution offers predictive analytics, machine transcription, and big data in a range of subscription models, depending on what you want to achieve with your content. There are even add-on options like human transcription, and video encoding to choose from.
The VoiceBase API is unique in that it delivers exceptional accuracy and audio data, with the world’s most impressive speech recognition technology. On top of that, there are no set-up fees required, all you do is choose your charges per minute according to how much you want to do with your recordings. What’s more, with the “Rest API” feature, VoiceBase offers processing at an almost real-time level. Basically, you get the information you need, practically instantaneously.
The portfolio begins with transcription and analytics, where you’ll receive a machine-generated transcript, complete with IDs, Time-stamped words, keyword extraction, and per-word intensity features. From there, you add the features that you want, including custom vocabulary, and audio storage features for a period that suits you. You can then develop your insights, with audio redaction, detection, and classification.
A very impressive product, seeing is believing.
If you’re looking for a world-leader in speech analytics and recognition, then you’re looking for VoiceBase.
