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CRM
6 Major CPaaS Market Trends for CX Leaders in 2024
7 Reasons to Invest in CPaaS Solutions for CX in 2024
How to Compare CPaaS Providers for a CX Boost in 2024
Text Analytics
BT’s RCS Branded Message Takes SMS to the Next Level
The Top CRM Vendors to Consider in 2024
Contact Centre
The Top CPaaS Vendors for CX Transformation in 2024
Loyalty Management
The Top Loyalty Management Software for 2024
WhatsApp Is the Next Big Customer Engagement Channel: Are You Ready?
Data & Analytics
Twilio Refuses to Sell Segment, Appoints New President to Oversee the Business
Big CX News from Gartner, Oracle, Zendesk, and SAP
Customer Data Concerns and CC Investment – Will a Possible TikTok Ban Impact CX?
Oracle Has “Crossed Over” – Cloud Becomes Top Revenue Driver
King Power Slashes Operational Costs with 8×8’s SMS API
Cisco Targets Patient Experience with New Partnerships
Did Oracle Just Enter the CPaaS Space?
Oracle Announces an Enterprise Communications Platform (ECP)
