Vonage Chosen by Digital Banking Firm to Improve CX

Vonage Contact Centre for Salesforce solution to increase agent efficiency

Vonage Chosen by Digital Banking Firm to Improve CX
Contact CentreLatest News

Published: June 14, 2022

Sandra Radlovački

Sandra Radlovački

Digital banking and payments firm Revolut has selected Vonage Contact Centre for Salesforce solution to improve customer communication.

The integration will enable Revolut agents to route calls between team members and customise dashboards with real-time performance metrics, strengthening overall contact centre efficiency.

Reggie Scales, Senior Vice President, Applications Group for Vonage, said: “We are pleased that Revolut has chosen Vonage to drive customer engagement and create the best possible experience from anywhere.

“With Vonage’s Salesforce integration, the Revolut team has access to key customer data and insights, while benefiting from communications that are more meaningful, across any channel.”

Launched in 2015, the Revolut app offers personal and business money management services, alongside investing options, all within a single app.

Serving more than 18 million customers worldwide, Revolut aims to “reinvent the way the world does money”.

Revolut is already using the Vonage SMS API to authenticate secure global transactions, leveraging Vonage’s broad international SMS capabilities.

Matthew Acton Davis, Global Head of Sales at Revolut, said: “We are delighted to bring Vonage’s solutions to Revolut. Its flexible and scalable cloud communications solution will help us to provide a consistent and personalised customer experience.”

Vonage first launched its contact centre solution on Salesforce AppExchange in June 2021.

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