Clare Muscutt, Founder, Women in CX hosts Susanna Baque, Senior Director Global CX, SCIEX, Renee Fokken, Director of CX, Cisco, Czarina Sheikh Mathew, Business Excellence Exec, The Access Group & Shameem Smillie, Founding Member, Women in CX.
In this session we discuss the following:
- What has been the big evolution in CX over the last few years and what part has tech played in that?
- How does lack of diverse leadership impact the challenges we are seeing in CX?
- What kinds of experiences have impacted you along your journey?
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