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Puzzel on AI’s Goldmine: Unlocking Real Contact Center Value with Conversational Intelligence
Conversational AI
AI Hallucinations Are a Roadblock. Here’s How PolyAI Is Helping Enterprises Push Past Them
RingCentral Launches AI Receptionist, Enters Agentic AI Arena
Zoom Resolves 97% of Customer Queries with Its Own Virtual Agent
Five9 Confirms Global Availability on the Google Cloud Marketplace
AI in Customer Support: 7 Industry Pros Share Their Predictions
Big CX News from Google, Cisco, HubSpot, & Pega
HubSpot Handles 35 Percent of Customer Queries with Its Own Bot
Google Is Creating a Chatbot That Will Take Calls on Your Behalf
CRM
Businesses That Switch from Salesforce to Zoho Cut Costs By 68 Percent, Finds Nucleus Research
Customers Are Increasingly Choosing Third-Party Customer Service Experiences Over Yours, Says Gartner
7 Steps Every Contact Center Vendor Should Take to Ensure Responsible AI
Cisco Makes Its AI Assistant Available on the Webex Contact Center, Integrates an AI Agent
Big CX News from Zoho, Google, Cisco, & Salesforce
Bridging the AI Skill Gap: The Urgent Challenge for CX Leaders
Google Launches an AI Agent That Will Call Customer Service for You
Conversational Analytics Is More Accessible Than Ever. Use It
Cisco Researchers Shred DeepSeek, Blast Its “Safety and Security”
The Next Generation Virtual Agent: An Inside Look
CX TV
Emodo & OneMagnify: AI, Acquisitions & the Future of Marketing
Agents in Action: Moving from Chatbots to Real Operational Impact
Five9 Introduces Agentic CX, Pinpoints Its Differentiators
Is Your Approach to Dirty Data Killing Your AI Implementation?
