Salesforce Unveils Groundbreaking AI Agents Solution, “AgentForce”
Salesforce has introduced AgentForce, an AI-powered solution aimed at transforming customer service interactions.
AgentForce automates a wide range of repetitive tasks, reducing the workload for customer service agents and enabling quicker response times.
The solution also delivers real-time, tailored responses to customer inquiries, which significantly improves efficiency and customer satisfaction.
By leveraging AI, AgentForce integrates seamlessly with Salesforce’s existing platform, allowing businesses to manage customer interactions more intelligently and personalise services, all while minimising operational costs.
Twilio Expands Global Availability of Branded RCS Messaging
Twilio has announced the global release of branded RCS (Rich Communication Services) messaging, which allows businesses to send rich, branded, and interactive messages to customers.
This service allows messages to feature dynamic media, including images, videos, and action buttons, enhancing customer engagement.
With RCS messaging, companies can create highly interactive and visually appealing communications that go beyond standard SMS.
Twilio said the global rollout ensures businesses can now leverage this advanced communication tool to engage customers on a more personal level across various markets worldwide.
ServiceNow Launches Xanadu to Supercharge Productivity
ServiceNow has launched Xanadu, a platform designed to elevate productivity by automating customer service processes and streamlining workflows.
The platform integrates AI and automation to address common bottlenecks in service management, offering businesses the opportunity to improve service delivery and response times.
Xanadu is designed to scale across various industries and service models, enabling organisations to reduce inefficiencies while maintaining high standards of customer care.
ServiceNow said. a robust solution for enhancing customer and employee experiences by integrating seamlessly withXanadu provides s.
Avaya Launches Experience Platform Public Cloud in India
Avaya has launched its Experience Platform on the public cloud in India, marking a major step in expanding its presence in the region.
The platform offers a suite of customer experience (CX) solutions designed to be scalable and flexible. It caters to businesses looking to enhance their service offerings through cloud-based infrastructure.
Avaya’s public cloud launch in India will help organisations modernise their customer service operations, providing them with the tools to manage interactions more efficiently, ensure rapid deployment, and reduce maintenance costs.
