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Contact Center
RingCentral Migrates its Agents Away from NICE-Powered Platform
Five9 to Launch ‘New Paradigm’ AI Agents Next Week
Context Summaries and Suggested Replies – a Deep Dive into Cisco’s AI-Powered CX Features
‘Reimaging CX’ – How AI is Changing the Game for Cisco
WebexOne 24: Umpqua Bank’s Lightning Move to the Cloud with Cisco
CRM
‘A Critical Part of CX’ – HubSpot to Acquire CPQ Vendor
How to Compare CCaaS Platforms in 2024: The Complete Guide
Big CX News from Salesforce, Twilio and ServiceNow
Salesforce Embeds Tableau Pulse in Flagship CRM Platform
Customer Data Platform
Twilio Bags Seven-Figure Segment Deal with IBM
Event News
CX Today Launches CX All-Stars
The Biggest CRM Trends to Watch in 2024 and Beyond
Afiniti Unveils New AI-Powered Avaya Integration
CX TV
‘We Had to Bite the Bullet’ – How this BPO Revamped its Siloed Contact Centre
Avaya’s New Product Marketing VP on Latest AXP Innovations
‘We’ve Got a Massive Opportunity for Innovation and Scale’ – Avaya CTO