CRM platform for omnichannel customer experiences Kustomer has debuted next-generation chat platform, that leverages AI and historical customer data to enable secure, personalised engagement from online and mobile devices throughout the customer journey.
Kustomer is an omnichannel SaaS CRM platform reimagining enterprise customer service to deliver standout experiences.
“Customer service has become a lifeline for consumers struggling to adapt in the post-COVID era. They need personal, informed support throughout their buying journey, and they need it on their own schedule. Unfortunately, the crushing volume and complexity of requests has left businesses struggling to keep up and searching for smarter, digital solutions to address customer demands,” said Brad Birnbaum, founder and CEO of Kustomer.
“As one of the most popular and efficient support channels, chat is the answer, but it must be smarter, more personalised, and less frustrating than legacy chat experiences. That’s why we are so excited to introduce our newest version of the Kustomer Chat platform with AI chatbots powered by rich customer data to help businesses deliver highly-responsive, smart, and personalised support at a fraction of the cost of traditional channels.
“By allowing customers to easily resolve problems on their own and engage with CX at their convenience, Kustomer Chat provides businesses the tools to deliver on customers’ expectations and grow their business. Using AI-powered advanced triage and recommended agent actions, CX organisations can deliver faster answers to their customers’ needs.”
“Chat is the most cost-effective and fastest way to support and win over our customers,” said Becky Leader, VP of Customer Experience at Rent The Runway. “Kustomer’s chat platform is a critical part of our omnichannel support strategy. Agents can efficiently deliver seamless web and in-app chat support, quickly switch to another channel if needed, and follow up on any missed messages.”
Built with intelligent automation, Kustomer strives to meet the needs of any contact centre and business by unifying data from multiple sources and enabling companies to deliver effortless, consistent and personalised service and support through a single timeline view.
