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CRM
No More “Ifs”: Why AI Is Now a Non-Negotiable for Government Customer Service
Contact Center
Choosing The Best AI Provider for Your Contact Center
Big CX News from Salesforce, Mitel, Microsoft, & Genesys
Salesforce Presents the Next Generation of Agentforce: 5 Major Talking Points
Microsoft Releases New AI Agents for Sales Teams, Drops Big Copilot Numbers
HubSpot Founder’s Agentic AI Platform Now Has 1,000 Prebuilt Agents, Over 1MN Users
SAP Taps Vonage to Blend AI Agents and CPaaS
Klarna CEO “Tremendously Embarrassed” by Salesforce Fallout, Explains What Really Happened
Cisco Teams Up with Epic to Unify CCaaS and CRM Software
ServiceNow Goes Big on Industry-Specific Innovation with New AI Agents & Quality 360 Acquisition
Conversational AI
Big CX News from Salesforce, Google, Microsoft & Zoom
HubSpot Sales Hub: An Introduction, Features, & Pricing
Microsoft Deploys Thousands of Internal & External AI Agents
Salesforce Champions Unheralded Product Growth, Closes 5,000 Agentforce Deals
Customer Service CRM Features: 20 Features to Look Out For
Condor Chooses Talkdesk to Unify its Customer Experience
Customer Service CRM: The Latest Trends, Features, & Providers
HubSpot Service Hub: An Introduction, Features, & Pricing
How a CDP Goes Beyond a CRM and Unleashes Omni-Data Insights for Your CX
CX TV
The Google-HubSpot Acquisition Rumors: Could It Really Happen?
BIG CX News – Dreamforce Special! The Latest on the Einstein 1 Platform, Copilot, & More
BIG CX News – The Latest on the Salesforce & Genesys Joint Platform and Five9’s Aceyus Acquisition
BIG CX News – The Latest on Microsoft Sales Copilot, Salesforce AI Cloud, and Zoom In WFM
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Event News
CX Awards 2023 Winners 🏆
