CRM & Customer Data Management

CRM & Customer Data Management

Owning Trust: What CX Leaders Can Learn from the Data Custody Debate

CRM & Customer Data Management

Your Customer’s Data: Who Has the Keys?

Contact Center & Omnichannel​

Big CX News from NiCE, Genesys, Salesforce, & Gartner

CRM & Customer Data Management

Salesforce Hikes Its Prices, Aims to Mitigate High AI Integration Costs

CRM & Customer Data Management

Salesforce Is Not the Only Tech Provider Blocking AI Tools from Enterprise Data

Contact Center & Omnichannel​

Bombshell Study Finds That Global Contact Center Agent Roles Will Increase, Not Decrease Over the Next Three Years

CRM & Customer Data Management

15 Use Cases for Generative AI in Sales

Contact Center & Omnichannel​

Big CX News from Salesforce, Zoom, Talkdesk & Five9

CRM & Customer Data Management

Salesforce Blocks Competitors from Using Slack Data: So What?

CRM & Customer Data Management

Salesforce Debuts Agentic Self-Service, Aims to “Revolutionize” Customer Portals

CRM & Customer Data Management

Big CX News from Salesforce, HubSpot, Adobe, & Everise

CRM & Customer Data Management

Salesforce Scoops Moonhub Employees, But Denies Acquisition

CRM & Customer Data Management

HubSpot Unveils an Industry-First CRM-ChatGPT Integration

CRM & Customer Data Management

Salesforce Embeds Slack Directly Into CRM Records

CRM & Customer Data Management

Zoho vs. Salesforce: CRM Products, Differentiators, & Pricing (A 2025 Comparison)

Contact Center & Omnichannel​

Big CX News from Salesforce, NVIDIA, ServiceNow, Cisco & Microsoft

CRM & Customer Data Management

Salesforce to Acquire Informatica for $8BN: 3 Big Talking Points

Contact Center & Omnichannel​

The New NICE and ServiceNow Partnership Is More Than Just Another CCaaS-CRM Integration