CRM News

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No More “Ifs”: Why AI Is Now a Non-Negotiable for Government Customer Service CX Today News

CRM

No More “Ifs”: Why AI Is Now a Non-Negotiable for Government Customer Service

Choosing The Best AI Provider for Your Contact Center CX Today News

Contact Center

Choosing The Best AI Provider for Your Contact Center

Latest News

Mass Layoffs by Corporations - Tyrannical Bosses and Managers - Conceptual Illustration

CRM

Sprinklr Slashes 15% of Staff, But Keeps Hiring in “Prioritized Areas”

Big CX News

Conversational AI

Big CX News from Zoho, Google, Cisco, & Salesforce

Zoho Previews AI Agents, Commits to Low Pricing, & Shares More on Its CEO Transition

CRM

Zoho Previews AI Agents, Teases Low Pricing, & Shares More on Its CEO Transition

People walking and out of a door

CRM

Salesforce Quietly Cuts 1,000 Jobs Amid Hiring Push, Sources Say

HubSpot’s Prospective AI Agent Platform Races Past 500,000 Users

CRM

HubSpot’s Prospective AI Agent Platform Races Past 500,000 Users

Frost damage to crops in spring from severe frost in winter wheat fields.

CRM

What’s Next for Salesforce Service Cloud? 6 Key Features from the Spring ‘25 Release

Big CX News

Contact Center

Big CX News from ServiceNow, Zoho, Salesforce, & Kore.ai

ServiceNow Drops a Massive AI Agent Release, with a New Studio, Orchestrator, & More

CRM

ServiceNow Drops a Massive AI Agent Release, with a New Studio, Orchestrator, & More

Salesforce Atlas: What Is It, & How Does It Work?

CRM

Salesforce Atlas: What Is It, & How Does It Work?

Sridhar Vembu Steps Down as Zoho CEO, Shailesh Kumar Davey Takes His Place

CRM

Sridhar Vembu Steps Down as Zoho CEO, Shailesh Kumar Davey Takes His Place

ServiceNow Officially Enters the CRM Market

CRM

ServiceNow Officially Enters the CRM Market

A double exposure image, likely digitally created, shows multiple businesspeople in silhouette against a cityscape backdrop. background showing partnership success of business deal Concept of teamwork

CRM

Salesforce Has Already Won Thousands of Agentforce Deals, Claims CEO

How to Find the Best Salesforce Partner in 2025

CRM

How to Find the Best Salesforce Partner in 2025

Cyber Security Alert: Phishing Email with Hook Icon Illustrating Common Cyber Attack Methods

CRM

Zendesk’s Infrastructure Is Being Exploited by Phishing & “Pig Butchering” Scams

The Ultimate Salesforce Career Guide for 2025: Jobs, Salaries, & Certifications

CRM

The Ultimate Salesforce Career Guide for 2025: Jobs, Salaries, & Certifications

Slack vs. Microsoft Teams Which Is Best (2025 Comparison)

CRM

Slack vs. Microsoft Teams: Which Is Best? (2025 Comparison)

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