CRM & Customer Data Management

CRM & Customer Data Management

Owning Trust: What CX Leaders Can Learn from the Data Custody Debate

CRM & Customer Data Management

Your Customer’s Data: Who Has the Keys?

CRM & Customer Data Management

SAP Is Building a “Modern and Composable” Customer Experience Suite

CRM & Customer Data Management

ServiceNow Knowledge 2025: All 11 Major Announcements

CRM & Customer Data Management

ServiceNow Unveils a Unified CRM Platform to Disrupt an “Industry Built on Outdated Systems”

CRM & Customer Data Management

Salesforce Launches Agentforce for HR Service, Confirms Move Into ITSM

CRM & Customer Data Management

What Is Zoho CRM Plus? Apps, Strengths, & Pricing

CRM & Customer Data Management

Salesforce CEO Slams Microsoft for the “Horrible Things” It Did to Slack, Warns of an OpenAI Repeat

CRM & Customer Data Management

The Latest BIG News from Salesforce, OpenAI, NICE, & Five9

CRM & Customer Data Management

eGain Secures Three Big CRM Wins, Onboards One of the World’s Largest Airlines

Contact Center & Omnichannel​

Five9 and Salesforce Announce a Unified CCaaS-CRM Offering

CRM & Customer Data Management

HMRC Wants New CRM & CCaaS Platforms, Sets a Massive $2BN+ Budget

CRM & Customer Data Management

OpenAI Rolls Out Shopping in ChatGPT Following Rumors of a Big Shopify Partnership

CRM & Customer Data Management

The Big Cisco-ServiceNow Partnership: A Closer Look

CRM & Customer Data Management

Salesforce Hopes to Shift Half of Its 9,000 Customer Support Agents Into New Roles

CRM & Customer Data Management

Gartner Magic Quadrant for Content Marketing Platforms (CMPs) 2025: The Rundown

CRM & Customer Data Management

ServiceNow Secures 9 CRM Megadeals, Reiterates Goal to Lead the Market

CRM & Customer Data Management

ServiceNow on Its Logik.ai Acquisition: “This Is a Major Acceleration of Our CRM Strategy”