CRM News

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ServiceNow Officially Enters the CRM Market

CRM

ServiceNow Officially Enters the CRM Market

HubSpot Founder’s Agentic AI Platform Surges Past 250,0000 Users

CRM

HubSpot Founder’s Agentic AI Platform Surges Past 250,0000 Users

Latest News

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CRM

Freshworks Reports “Strong” Growth, Then Lays Off 13% of Its Employees

The Big Zoho-NVIDIA Announcement: A Closer Look

CRM

The Big Zoho-NVIDIA Announcement: A Closer Look

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CRM

HubSpot’s Pricing Gamble Pays Off. Should Others Follow?

Gartner Magic Quadrant for Sales Force Automation (SFA) Platforms 2024

CRM

Gartner Magic Quadrant for Sales Force Automation (SFA) Platforms 2024: The Rundown

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Contact Center

8×8 Secures a 20,000+ Seat CCaaS & UCaaS Megadeal

Magnet for your customers

CRM

Shopify Brags About Poaching “Hundreds” of Salesforce Customers, Salesforce Claps Back

Fork in the Road Path Decision Choice Division Unify Divergence Convergence Right Wrong Road Less Traveled Crossroad Opportunity Dilemma Business Decision Transition Change Unification Right Wrong

CRM

Microsoft Is Phasing Out Its Customer Service Hub (CSH) App

Big CX News

Contact Center

The Latest BIG News from Salesforce, Microsoft, HubSpot & Pegasystems

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CRM

HubSpot Confirms Cacheflow Acquisition, Gains “Expertise” in Billing and CPQ

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CRM

Pegasystems Steps Closer to Its Autonomous Enterprise Vision with New GenAI Solutions

Salesforce Goes Live with Agentforce, Promises to “Redefine What’s Possible In Business”

CRM

Salesforce Goes Live with Agentforce, Promises to “Redefine What’s Possible In Business”

Microsoft Makes Its Agentic AI Move, Announces Ten Pre-Built Agents for Dynamics

CRM

Microsoft Makes Its Agentic AI Move, Announces Ten Pre-Built Agents for Dynamics

Big CX News

Contact Center

The Latest BIG News from Cisco, Salesforce, NICE & Genesys

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Voice of the Customer

InMoment Targets Customer Feedback with new AI Active Listening Agents

goto-connect-ai

CRM

GoTo Adds AI to GoTo Connect CRM Integrations

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CRM

Salesforce CEO Keeps Taking Potshots at Microsoft Copilot: Why?

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