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No More “Ifs”: Why AI Is Now a Non-Negotiable for Government Customer Service
Contact Center
Choosing The Best AI Provider for Your Contact Center
Gartner Magic Quadrant for Cloud ERP for Service-Centric Enterprises 2024: The Rundown
What Is Agentforce, and How Does It Work? The Ultimate Guide
ServiceNow Acquires Cuein, the “Copilot for Customer Experience Teams”
Big CX News from Microsoft, Salesforce, HubSpot, & Avaya
Salesforce Bids Farewell to Einstein Copilot, Now It’s Just Another Agent
SAP & Microsoft Preview the Integration Between Joule and Copilot
HubSpot Founder’s Agentic AI Platform Surges Past 250,0000 Users
Agentforce Goes Industry-Specific as Salesforce Releases an Agent Skills Library for Retailers
“The Future Is Here”: AWS Previews the Salesforce Contact Center with Amazon Connect
Will Amazon Enter the CRM Space In 2025?
ServiceNow Shares Plans to Hire Up to 3,000 People
Marc Benioff on “Dumpster Fire” Layoffs & How Salesforce Bounced Back
HubSpot’s Acquisition of Frame.ai Bolsters Breeze & Its AI Scalability
15 Customer Experience Technology Predictions for 2025
ServiceNow Is Co-Innovating With CCaaS Leaders: Why?
10 CRM Platform Providers to Watch Out for in 2025
How a CDP Goes Beyond a CRM and Unleashes Omni-Data Insights for Your CX
CX TV
The Google-HubSpot Acquisition Rumors: Could It Really Happen?
BIG CX News – Dreamforce Special! The Latest on the Einstein 1 Platform, Copilot, & More
BIG CX News – The Latest on the Salesforce & Genesys Joint Platform and Five9’s Aceyus Acquisition
BIG CX News – The Latest on Microsoft Sales Copilot, Salesforce AI Cloud, and Zoom In WFM
Stay on the Cutting Edge with the CX Today Newsletter
Event News
CX Awards 2023 Winners 🏆
