CRM & Customer Data Management

CRM & Customer Data Management

Owning Trust: What CX Leaders Can Learn from the Data Custody Debate

CRM & Customer Data Management

Your Customer’s Data: Who Has the Keys?

CRM & Customer Data Management

Salesforce Launches Its Second New Edition of Agentforce in Two Weeks

CRM & Customer Data Management

HubSpot to Snap Up Dashworks & Bolster Its Breeze Portfolio

CRM & Customer Data Management

Gong Claims Most AI Agents Are “Unrealistic or Uninspired”, Unveils Its Own to Move the Needle

CRM & Customer Data Management

The Big Salesforce-Google Partnership: A Closer Look

Contact Center & Omnichannel​

Google Debuts Its “Next-Generation” Customer Engagement Suite

CRM & Customer Data Management

Salesforce Service Cloud vs. ServiceNow Customer Service Management (CSM): The CRM Showdown

CRM & Customer Data Management

HubSpot Brings AI Agents to SMBs

CRM & Customer Data Management

The Ultimate ServiceNow Career Guide for 2025: Jobs, Salaries, & Certifications

CRM & Customer Data Management

Salesforce Drops Another Version of Agentforce, This Time Targeting Field Service

CRM & Customer Data Management

Microsoft Outlook Warns Businesses: Authenticate Your Emails or Get Used to the Spam Folder

CRM & Customer Data Management

What Is ServiceNow? A Complete Guide for 2025

CRM & Customer Data Management

Salesforce Is “Hiring Aggressively” In Some Areas, But Letting Customer Support Agents Go

CRM & Customer Data Management

HubSpot’s Founder Predicts the Next Big Thing In Enterprise AI

CRM & Customer Data Management

Big CX News from ServiceNow, Genesys, Salesforce, Twilio & Zendesk

CRM & Customer Data Management

ServiceNow Boosts Its CRM Credentials with Logik.ai Acquisition

CRM & Customer Data Management

200+ Contact Centers Implement the CX Cloud from Genesys and Salesforce