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CRM & Customer Data Management
Owning Trust: What CX Leaders Can Learn from the Data Custody Debate
Your Customer’s Data: Who Has the Keys?
Zendesk Outlines Its Unique Pricing Strategy for AI Agents
Salesforce on Its New Contact Center Integration Program & the Future of Service Cloud
ServiceNow Reimagines the ServiceNow Store for the AI Agent Era
The Forrester Wave for CRM Software 2025: Top Takeaways
Salesforce and Deloitte Strengthen Their Partnership to Apply AI Agents to “Every” Enterprise Process
Contact Center & Omnichannel
Accenture Claims “Customer Service Is on the Brink”
Big CX News from AWS, Microsoft, ServiceNow, NVIDIA, & NICE
Oracle Introduces AI Agent Studio, Bolsters Fusion Applications
Salesforce Resolves 85% of Its Customer Queries with Agentforce
ServiceNow and NVIDIA Team Up to Deliver Agentic AI Evaluation Tools
Salesforce Touts a Big ITSM Move Amid ServiceNow’s CRM Push
The Latest BIG News from ServiceNow, Mitel, Google, & Genesys
Genesys & ServiceNow Go Live with Their Unified CCaaS-CRM Offering
Sprinklr Initiates “Project Bear Hug” to Prioritize Enterprise Customers, Opens Up on Its Layoffs
ServiceNow Lets Thousands of AI Agents Loose, Releases Its New Yokohama Platform
Zoho Launches an Enterprise Project Management Platform, Surges Upmarket
AI & Automation in CX
CX Today’s 12 Trends of Christmas: Expert Predictions for 2026
CX TV
Why Mobile CX Is the New Power Move for Contact Centers
How a CDP Goes Beyond a CRM and Unleashes Omni-Data Insights for Your CX
The Google-HubSpot Acquisition Rumors: Could It Really Happen?
BIG CX News – Dreamforce Special! The Latest on the Einstein 1 Platform, Copilot, & More
