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CRM
No More “Ifs”: Why AI Is Now a Non-Negotiable for Government Customer Service
Contact Center
Choosing The Best AI Provider for Your Contact Center
HubSpot Ventures Makes Agentic AI for SMBs a Primary Investment Goal for 2025
Salesforce Announces Agentforce 2.0: 5 Big Talking Points
Gartner Magic Quadrant for CRM Customer Engagement Center (CEC) 2024: The Rundown
18 Use Cases for Agentic AI in Customer Experience
Big CX News from Salesforce, HubSpot, Microsoft & Five9
Salesforce Expands Service Cloud with Employee Service
Klarna Didn’t Replace Salesforce & Workday with AI; It Replaced Them with Alternative SaaS Apps
Loop Acquires Wonderment, Brings Two Close Shopify Partners Together
HubSpot to Roll Up Frame AI, Boost Its Conversational Data Capabilities
Salesforce CEO Jabs Copilot Again: “It’s Just Repackaged ChatGPT”
The Latest BIG News from Salesforce, Zoom, Twilio, & IBM
Salesforce Expands Its Contact Center Integration Program, Leads a New Era of CX Convergence
Salesforce’s Agentforce Testing Center Ensures Accurate Agent Responses
The Latest BIG News from Microsoft, Salesforce, SAP, & Talkdesk
Talkdesk Introduces an Offering That Embeds CCaaS Tools Into CRM Platforms
Salesforce Completes Its Own Company Acquisition, Ignites Ownership vs. Partnership Debate
How a CDP Goes Beyond a CRM and Unleashes Omni-Data Insights for Your CX
CX TV
The Google-HubSpot Acquisition Rumors: Could It Really Happen?
BIG CX News – Dreamforce Special! The Latest on the Einstein 1 Platform, Copilot, & More
BIG CX News – The Latest on the Salesforce & Genesys Joint Platform and Five9’s Aceyus Acquisition
BIG CX News – The Latest on Microsoft Sales Copilot, Salesforce AI Cloud, and Zoom In WFM
Stay on the Cutting Edge with the CX Today Newsletter
Event News
CX Awards 2023 Winners 🏆
