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CRM & Customer Data Management
Owning Trust: What CX Leaders Can Learn from the Data Custody Debate
Your Customer’s Data: Who Has the Keys?
Zoho Launches an Enterprise Project Management Platform, Surges Upmarket
ServiceNow Snaps Up Moveworks for $2.8BN, Bids to Be “the Market Leader” in CRM
The Salesforce Layoffs Latest: Why Is Salesforce Letting 1,000 Employees Go?
Big CX News from Salesforce, Mitel, Microsoft, & Genesys
Salesforce Presents the Next Generation of Agentforce: 5 Major Talking Points
Microsoft Releases New AI Agents for Sales Teams, Drops Big Copilot Numbers
HubSpot Founder’s Agentic AI Platform Now Has 1,000 Prebuilt Agents, Over 1MN Users
SAP Taps Vonage to Blend AI Agents and CPaaS
Klarna CEO “Tremendously Embarrassed” by Salesforce Fallout, Explains What Really Happened
Contact Center & Omnichannel
Cisco Teams Up with Epic to Unify CCaaS and CRM Software
ServiceNow Goes Big on Industry-Specific Innovation with New AI Agents & Quality 360 Acquisition
Big CX News from Salesforce, Google, Microsoft & Zoom
HubSpot Sales Hub: An Introduction, Features, & Pricing
Microsoft Deploys Thousands of Internal & External AI Agents
Salesforce Champions Unheralded Product Growth, Closes 5,000 Agentforce Deals
Customer Service CRM Features: 20 Features to Look Out For
AI & Automation in CX
CX Today’s 12 Trends of Christmas: Expert Predictions for 2026
CX TV
Why Mobile CX Is the New Power Move for Contact Centers
How a CDP Goes Beyond a CRM and Unleashes Omni-Data Insights for Your CX
The Google-HubSpot Acquisition Rumors: Could It Really Happen?
BIG CX News – Dreamforce Special! The Latest on the Einstein 1 Platform, Copilot, & More
