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CRM
No More “Ifs”: Why AI Is Now a Non-Negotiable for Government Customer Service
Contact Center
Choosing The Best AI Provider for Your Contact Center
Salesforce Completes Its Own Company Acquisition, Ignites Ownership vs. Partnership Debate
Microsoft & SAP Make Copilot & Joule Co-Operative
Microsoft’s Autonomous Agents Are Now Available In Public Preview
The Latest BIG News from Five9, Dialpad, Salesforce, & Zendesk
Shopify Rules Out a CRM Push After Salesforce Beef
Five9 Co-Innovates with ServiceNow, Unveils Its AI Agents
Zoho CEO on Freshworks’ Layoffs: “This Is Naked Greed, Nothing Less”
Salesforce Set to Hire 1,000+ Employees to Keep up with Agentforce Demand
Uncorking the Secrets Behind Jackson Family Wine’s Digital CX Transformation
Zendesk Continues to Experiment with New Pricing Strategies
The Latest BIG News from Freshworks, Sprinklr, Afiniti & Shopify
Freshworks Reports “Strong” Growth, Then Lays Off 13% of Its Employees
The Big Zoho-NVIDIA Announcement: A Closer Look
HubSpot’s Pricing Gamble Pays Off. Should Others Follow?
Gartner Magic Quadrant for Sales Force Automation (SFA) Platforms 2024: The Rundown
8×8 Secures a 20,000+ Seat CCaaS & UCaaS Megadeal
How a CDP Goes Beyond a CRM and Unleashes Omni-Data Insights for Your CX
CX TV
The Google-HubSpot Acquisition Rumors: Could It Really Happen?
BIG CX News – Dreamforce Special! The Latest on the Einstein 1 Platform, Copilot, & More
BIG CX News – The Latest on the Salesforce & Genesys Joint Platform and Five9’s Aceyus Acquisition
BIG CX News – The Latest on Microsoft Sales Copilot, Salesforce AI Cloud, and Zoom In WFM
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Event News
CX Awards 2023 Winners 🏆
