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CRM
ServiceNow Officially Enters the CRM Market
HubSpot Founder’s Agentic AI Platform Surges Past 250,0000 Users
Salesforce to Acquire Own Company for $1.9BN, Biggest Acquisition Since Slack
Contact Center
Big CX News from Salesforce, NICE, Microsoft & Dubber
Salesforce Offers Enterprise Sales and Service Cloud Customers a Free Upgrade
Analysts React to Salesforce’s Acquisition of PredictSpring
Early Users React to the Genesys and Salesforce Unified CCaaS-CRM Solution
Conversational AI
Klarna is All in on AI, Plans to Slash Workforce in Half
Big CX News from Zendesk, Cisco, Oracle & Five9
Oracle Announces Revenue-Boosting All-in-One CX Management Solution
Zendesk Unveils “Industry First” Outcome-Based Pricing Model
Salesforce CEO Slams Microsoft Copilot: “So Many Customers Are So Disappointed”
Salesforce Doubles Down On Autonomous Agents With Einstein SDR and Sales Coach
Big CX News from NICE, Five9, Zoom & Webex
Zendesk Report Predicts the End of Customer Wait Times
Dear CX Vendors, It’s Time to Stop Saying “Channel of Choice”
HubSpot Expects to Add Up to 10,000 New Customers Per Quarter with New Pricing Model
Salesforce Embeds Tableau Pulse in Flagship CRM Platform
CX TV
The Google-HubSpot Acquisition Rumors: Could It Really Happen?
BIG CX News – Dreamforce Special! The Latest on the Einstein 1 Platform, Copilot, & More
BIG CX News – The Latest on the Salesforce & Genesys Joint Platform and Five9’s Aceyus Acquisition
BIG CX News – The Latest on Microsoft Sales Copilot, Salesforce AI Cloud, and Zoom In WFM
Will CRM Systems Replace Contact Center Platforms?
Stay on the Cutting Edge with the CX Today Newsletter
Event News
CX Awards 2023 Winners 🏆
How Review Management Impacts Customer Experience
CRM Reviews
NetSuite vs Salesforce: Which Is Best for My Business?
