CRM News

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ServiceNow Officially Enters the CRM Market

CRM

ServiceNow Officially Enters the CRM Market

HubSpot Founder’s Agentic AI Platform Surges Past 250,0000 Users

CRM

HubSpot Founder’s Agentic AI Platform Surges Past 250,0000 Users

Latest News

Salesforce Announces Its First Product Discovery Solution for Customer Service

CRM

Salesforce Announces Its First Product Discovery Solution for Customer Service

ServiceNow President Desai Leaves After Hiring Policy Breach

CRM

ServiceNow President Desai Leaves After Hiring Policy Breach

Big CX News

CRM

Big CX News from NICE, Salesforce, Gamma & SAP

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CRM

Dialpad Enhances Ai Sales Platform, Promises to Transform the Sales Process

Gamma Rolls Up BrightCloud, Targets Enterprise CX Expansion - CX Today News

Contact Center

Gamma Rolls Up BrightCloud, Targets Enterprise CX Expansion

Salesforce Goes All-In on GenAI In Customer Service with Its Einstein Service Agent

CRM

Salesforce Goes All-In on GenAI In Customer Service with Its Einstein Service Agent

System hacked alert after cyber attack on computer network. compromised information concept. internet virus cyber security and cybercrime.

CRM

UK Teenager Accused of Hacking Twilio, LastPass, & Mailchimp Arrested

SAP Scrapped 2,000 Jobs Last Quarter & Now Plans to Ramp Up Hiring

CRM

SAP Scrapped 2,000 Jobs Last Quarter & Now Plans to Ramp Up Hiring

Five9 Onboards Einstein AI, Achieves Landmark Salesforce Partner Status

Contact Center

Five9 Onboards Einstein AI, Achieves Landmark Salesforce Partner Status

Big CX News

Contact Center

Big CX News from Google, HubSpot, Salesforce, & Kore.ai

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CRM

Sinch Announces Fresh AI Capabilities for its CPaaS Solution

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CRM

Salesforce Launches Fully Autonomous AI Agent, Aims to Make Traditional Chatbots “Obsolete”

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CRM

SugarCRM Releases New GenAI CRM Capabilities – Promises to “Turbocharge Productivity” for the Midmarket

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Contact Center

10 Bad Customer Service Examples, and What You Can Learn from Them

Zoho Gives Customer Operations a Center Point with CRM for Everyone

CRM

Zoho Gives Customer Operations a Center Point with CRM for Everyone

Robot holds the tablet and virtual shopping cart. Future of shopping with innovative virtual shopping assistant. Digitization of selling process. E-commerce digital and virtual

Conversational AI

Amazon Releases AI Chatbot ‘Rufus’ for US Customers

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