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No More “Ifs”: Why AI Is Now a Non-Negotiable for Government Customer Service CX Today News

CRM

No More “Ifs”: Why AI Is Now a Non-Negotiable for Government Customer Service

Choosing The Best AI Provider for Your Contact Center CX Today News

Contact Center

Choosing The Best AI Provider for Your Contact Center

Latest News

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Contact Center

Genesys Delivers AI-Powered Self-Service Capabilities to 34 Million Healthcare Customers

CRM

The State of Customer Experience Technology in 3 Statistics

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CRM

Salesforce Targets Insurance Sector with Latest AI Release

Hacker Exposes Zendesk Security Flaw

CRM

Hacker Exposes Zendesk Security Flaw, Accesses Confidential Customer Info

HubSpot acquires Cacheflow

CRM

‘A Critical Part of CX’ – HubSpot to Acquire CPQ Vendor

Big CX News

Contact Center

Big CX News from AWS, Salesforce, Zoom, Zendesk & Oracle

AWS Introduces the Salesforce Contact Center with Amazon Connect

Contact Center

AWS Introduces the Salesforce Contact Center with Amazon Connect

A robot efficiently working as a call center agent in a minimalistic, clean office environment, highlighting the integration of AI in modern customer service.

CRM

Oracle Pledges to Automate ALL Customer Service, Bolsters Oracle Fusion Cloud Service

Zendesk Launches an AI Agent Builder, Enhances Its Agent Copilot

CRM

Zendesk Launches an AI Agent Builder, Enhances Its Agent Copilot

What's Happening at Salesforce? The Latest on its AI, CRM & Data Masterplan

CRM

What’s Happening at Salesforce? The Latest on its AI, CRM & Data Masterplan

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CRM

HubSpot Introduces App Cards to End “Tab-Hopping” & “Context Switching”

RCS in Customer Service Is More Than an Upgrade on SMS. It's a New Opportunity

CRM

RCS in Customer Service Is More Than an Upgrade on SMS. It’s a New Opportunity

The Big Salesforce-NVIDIA Announcement: A Closer Look

CRM

The Big Salesforce-NVIDIA Announcement: A Closer Look

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CRM

Workbooks Promises “No Bullsh*t CRM”

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CRM

Genesys, Talkdesk, and Webex Among the ‘Launch Partners’ for Salesforce Foundations

Big CX News

CRM

The Latest BIG News from HubSpot, Google, Salesforce, & Meta

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