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CRM & Customer Data Management
Owning Trust: What CX Leaders Can Learn from the Data Custody Debate
Your Customer’s Data: Who Has the Keys?
Businesses That Switch from Salesforce to Zoho Cut Costs By 68 Percent, Finds Nucleus Research
Customer Experience Challenges: 7 Industry Pros Share Their Most Pressing Problems
Salesforce Launches a “First-of-Its-Kind” Benchmarking Tool to Compare the Energy Consumption of AI Models
monday.com Releases an Enterprise Service Management (ESM) Solution
Sprinklr Slashes 15% of Staff, But Keeps Hiring in “Prioritized Areas”
Contact Center & Omnichannel
Big CX News from Zoho, Google, Cisco, & Salesforce
Zoho Previews AI Agents, Teases Low Pricing, & Shares More on Its CEO Transition
Salesforce Quietly Cuts 1,000 Jobs Amid Hiring Push, Sources Say
HubSpot’s Prospective AI Agent Platform Races Past 500,000 Users
What’s Next for Salesforce Service Cloud? 6 Key Features from the Spring ‘25 Release
Big CX News from ServiceNow, Zoho, Salesforce, & Kore.ai
ServiceNow Drops a Massive AI Agent Release, with a New Studio, Orchestrator, & More
Salesforce Atlas: What Is It, & How Does It Work?
Sridhar Vembu Steps Down as Zoho CEO, Shailesh Kumar Davey Takes His Place
ServiceNow Officially Enters the CRM Market
Salesforce Has Already Won Thousands of Agentforce Deals, Claims CEO
AI & Automation in CX
CX Today’s 12 Trends of Christmas: Expert Predictions for 2026
CX TV
Why Mobile CX Is the New Power Move for Contact Centers
How a CDP Goes Beyond a CRM and Unleashes Omni-Data Insights for Your CX
The Google-HubSpot Acquisition Rumors: Could It Really Happen?
BIG CX News – Dreamforce Special! The Latest on the Einstein 1 Platform, Copilot, & More
