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CRM & Customer Data Management
Why Rushing to the Cloud Could Slow Your CX Transformation
CX TV
Why Mobile CX Is the New Power Move for Contact Centers
AI & Automation in CX
Will Salesforce’s Informatica Acquisition Make Agentforce Unstoppable?
Salesforce Moves to Fix AI’s Biggest CX Weakness
NiCE Integrates Functions in New Global Customer Operations Division
Zoho One’s Overhaul Aims to Bring Enterprises a More Connected, AI-Ready CX Stack
Contact Center & Omnichannel
Real-Time Customer Journey Orchestration: How to React and Adapt in the Moment
Carbs Beat Cardio in Motivating Staff to Deliver Better Service, Study Finds
HubSpot Increases Customer Base With Multi-Hub Strategy
Microsoft’s Refund Glitch Deepens Customer Trust Challenge Amid Australian Legal Action
Marketing & Sales Technology
The Ultimate Guide to Sales & Marketing Technology
Agentic AI Ushers in a New Era of Holiday Shopping
Gartner Magic Quadrant for CRM Customer Engagement Center (CEC) 2025: The Rundown
How Can Multi-Agent AI Orchestration Optimize Customer Interactions?
The Mobile CX Gap Costing Enterprises Millions
Zoho Builds CRM-Based Dealership Platform for Mercedes-Benz India
Can OpenAI’s Atlas Browser Transform Customer Interactions in E-Commerce?
Talkdesk Expands Its AI Focus With Copilot and CX Data Partnership
How a CDP Goes Beyond a CRM and Unleashes Omni-Data Insights for Your CX
The Google-HubSpot Acquisition Rumors: Could It Really Happen?
BIG CX News – Dreamforce Special! The Latest on the Einstein 1 Platform, Copilot, & More
BIG CX News – The Latest on the Salesforce & Genesys Joint Platform and Five9’s Aceyus Acquisition
BIG CX News – The Latest on Microsoft Sales Copilot, Salesforce AI Cloud, and Zoom In WFM
