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CRM
No More “Ifs”: Why AI Is Now a Non-Negotiable for Government Customer Service
Contact Center
Choosing The Best AI Provider for Your Contact Center
Salesforce Makes Changes to Its Agentforce Pricing Model (Again!)
Salesforce to Roll Up Regrello, Its Third Acquisition in Three Weeks
A Customer Service AI Agent Spits Out Complete Salesforce Records in an Attack by Security Researchers
Big CX News from Microsoft, Salesforce, Cisco & NiCE
Microsoft to Scrap Business Discounts Across All Its Online Services, Including 365, Azure, and Dynamics 365
The Google-Salesforce Customer Data Breach: What Really Happened?
NiCE Tightens Its Salesforce Integration, Opens Up to Agentforce
Gartner Magic Quadrant for Sales Force Automation Platforms (SFA) 2025: The Rundown
AI Maturity: The Hidden Differentiator in Modern Contact Centers
Big CX News from Salesforce, AWS, Pegasystems, RingCentral & NiCE
Microsoft vs. Salesforce: How Do They Compare on CRM?
HubSpot Has Rebuilt Its Funnel, and It’s Working
The Big $1.5BN ServiceNow and Salesforce Investment in Genesys: 3 Hot Takes
The Future of CCaaS & CRM Integrations: 5 Bold Takes
Conversational AI
Pegasystems Promises “Industry-First” Customer Self-Service Capabilities with Its Latest Launch
How a CDP Goes Beyond a CRM and Unleashes Omni-Data Insights for Your CX
CX TV
The Google-HubSpot Acquisition Rumors: Could It Really Happen?
BIG CX News – Dreamforce Special! The Latest on the Einstein 1 Platform, Copilot, & More
BIG CX News – The Latest on the Salesforce & Genesys Joint Platform and Five9’s Aceyus Acquisition
BIG CX News – The Latest on Microsoft Sales Copilot, Salesforce AI Cloud, and Zoom In WFM
Will CRM Systems Replace Contact Center Platforms?
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Event News
CX Awards 2023 Winners 🏆
