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CRM & Customer Data Management
Owning Trust: What CX Leaders Can Learn from the Data Custody Debate
Your Customer’s Data: Who Has the Keys?
Treasure Data Unveils Agentic AI Command Interface for CDPs
Twilio Brings Customer Data Tools to AEG’s Sports and Entertainment Operations
AI & Automation in CX
ServiceNow and OpenAI Push AI Past Chatbots into Real CX Work
Community & Social Engagement
Omnichat Unveils Omni AI Agent Studio to Power WhatsApp Customer Interactions
UK Government Turns to Private Sector CX Ideas to Fix Public Services
Microsoft Acquires Osmos to Advance Its Data Unification Strategy
Brands Without Customer Journey Orchestration Are Paying More for Friction
Contact Center & Omnichannel
Fixing the Tech-Stack Cracks That Hurt Your CX With (Experience Orchestration)
Instacart Disables Pricing Test Model Following Customer Backlash Around Dynamic Pricing
CX Today’s 12 Trends of Christmas: Expert Predictions for 2026
Zendesk Acquires Unleash, Introduces AI Enterprise Search Tool
Big CX News from ServiceNow, Zoom, Cisco & IKEA
Salesforce Acquires Qualified to Expand its AI Automation Vision in Service Teams
ServiceNow Completes Moveworks Acquisition, Cementing Its Agentic AI Ambitions
The Smart Automation Moves Powering Support Cost Reduction Without Breaking CX
Big CX News from Salesforce, AWS, Coupang & IBM
CX TV
Why Mobile CX Is the New Power Move for Contact Centers
How a CDP Goes Beyond a CRM and Unleashes Omni-Data Insights for Your CX
The Google-HubSpot Acquisition Rumors: Could It Really Happen?
BIG CX News – Dreamforce Special! The Latest on the Einstein 1 Platform, Copilot, & More
BIG CX News – The Latest on the Salesforce & Genesys Joint Platform and Five9’s Aceyus Acquisition
