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CRM
No More “Ifs”: Why AI Is Now a Non-Negotiable for Government Customer Service
Contact Center
Choosing The Best AI Provider for Your Contact Center
The Big $1.5BN ServiceNow and Salesforce Investment in Genesys: 3 Hot Takes
The Future of CCaaS & CRM Integrations: 5 Bold Takes
Conversational AI
Pegasystems Promises “Industry-First” Customer Self-Service Capabilities with Its Latest Launch
How a CDP Goes Beyond a CRM and Unleashes Omni-Data Insights for Your CX
Salesforce to Acquire Bluebirds, Continues to ‘Agentify’ the Enterprise
Big CX News from NiCE, OpenAI, Five9, & Microsoft
Salesforce & ServiceNow Invest $1.5BN in Genesys
Customer Experience Management: Trends, Tips, & Tools
ServiceNow on the Upcoming “Extinction” of Traditional CRM, Its Big Google Deal, and Hiring
HubSpot Bolsters Its Landmark CRM-ChatGPT Integration, Unveils New Possibilities
Salesforce Channels Is a Big Step In Converging CRM & UCaaS
Big CX News from SAP, ServiceNow, OpenAI & Zoom
Zendesk Gives Its Resolution Platform a Major Makeover, Rolls Out 30+ New Capabilities
ServiceNow Dismisses Concerns Over Its Moveworks Acquisition, Fires a Warning to the CRM Industry
SAP Plans to Hire “Several Thousand” Employees Before Year-End
The ISG Customer Experience Management Advanced Buyers Guide 2025: 7 Top Takeaways
CX TV
The Google-HubSpot Acquisition Rumors: Could It Really Happen?
BIG CX News – Dreamforce Special! The Latest on the Einstein 1 Platform, Copilot, & More
BIG CX News – The Latest on the Salesforce & Genesys Joint Platform and Five9’s Aceyus Acquisition
BIG CX News – The Latest on Microsoft Sales Copilot, Salesforce AI Cloud, and Zoom In WFM
Will CRM Systems Replace Contact Center Platforms?
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Event News
CX Awards 2023 Winners 🏆
