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CRM & Customer Data Management
Owning Trust: What CX Leaders Can Learn from the Data Custody Debate
Your Customer’s Data: Who Has the Keys?
AI & Automation in CX
Big CX News from ServiceNow, Zoom, Cisco & IKEA
Salesforce Acquires Qualified to Expand its AI Automation Vision in Service Teams
ServiceNow Completes Moveworks Acquisition, Cementing Its Agentic AI Ambitions
How Smart Automation Delivers Real Customer Support Cost Reduction
Big CX News from Salesforce, AWS, Coupang & IBM
How to Choose a Journey Orchestration Platform in 2026
IBM Acquires Confluent at $11BN to Boost Real-Time Data Accessibility
2025 CX Trends Part 2: AI’s Data Problem: Why 2026 Will Be the Year Organizations Stop Chasing Features and Start Fixing Infrastructure
Agentforce Becomes Salesforce’s “Fastest Growing Product Ever”
Contact Center & Omnichannel
Can Sprinklr’s Bear Hug Stop Revenue Slide in 2025?
Journey Orchestration Governance and Design: Making Orchestration Sustainable
Software “Frankenstacks” Are Costing Businesses More Than They Realize, Freshworks Warns
Telecom Routing Reinvented: How AI Routing Unlocks Smarter CX
Stop Guessing! Let Customer Data Platforms Tell You Everything
Salesforce Launches Tools to Support Visibility in Large Scale AI Deployment
Big CX News from Salesforce, Cloudflare, Five9 & UJET
CX Today’s 12 Trends of Christmas: Expert Predictions for 2026
CX TV
Why Mobile CX Is the New Power Move for Contact Centers
How a CDP Goes Beyond a CRM and Unleashes Omni-Data Insights for Your CX
The Google-HubSpot Acquisition Rumors: Could It Really Happen?
BIG CX News – Dreamforce Special! The Latest on the Einstein 1 Platform, Copilot, & More
