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CRM
ServiceNow Officially Enters the CRM Market
HubSpot Founder’s Agentic AI Platform Surges Past 250,0000 Users
What Is ServiceNow? A Complete Guide for 2025
Salesforce Is “Hiring Aggressively” In Some Areas, But Letting Customer Support Agents Go
HubSpot’s Founder Predicts the Next Big Thing In Enterprise AI
Big CX News from ServiceNow, Genesys, Salesforce, Twilio & Zendesk
ServiceNow Boosts Its CRM Credentials with Logik.ai Acquisition
200+ Contact Centers Implement the CX Cloud from Genesys and Salesforce
Zendesk Outlines Its Unique Pricing Strategy for AI Agents
Salesforce on Its New Contact Center Integration Program & the Future of Service Cloud
ServiceNow Reimagines the ServiceNow Store for the AI Agent Era
What Is CPaaS? A Definition, Use Cases, and Providers
The Forrester Wave for CRM Software 2025: Top Takeaways
Salesforce and Deloitte Strengthen Their Partnership to Apply AI Agents to “Every” Enterprise Process
Contact Center
Accenture Claims “Customer Service Is on the Brink”
Big CX News from AWS, Microsoft, ServiceNow, NVIDIA, & NICE
Oracle Introduces AI Agent Studio, Bolsters Fusion Applications
Salesforce Resolves 85% of Its Customer Queries with Agentforce
CX TV
The Google-HubSpot Acquisition Rumors: Could It Really Happen?
BIG CX News – Dreamforce Special! The Latest on the Einstein 1 Platform, Copilot, & More
BIG CX News – The Latest on the Salesforce & Genesys Joint Platform and Five9’s Aceyus Acquisition
BIG CX News – The Latest on Microsoft Sales Copilot, Salesforce AI Cloud, and Zoom In WFM
Will CRM Systems Replace Contact Center Platforms?
Stay on the Cutting Edge with the CX Today Newsletter
Event News
CX Awards 2023 Winners 🏆
How Review Management Impacts Customer Experience
CRM Reviews
NetSuite vs Salesforce: Which Is Best for My Business?
