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No More “Ifs”: Why AI Is Now a Non-Negotiable for Government Customer Service
Contact Center
Choosing The Best AI Provider for Your Contact Center
15 Use Cases for Generative AI in Sales
Conversational AI
Big CX News from Salesforce, Zoom, Talkdesk & Five9
Salesforce Blocks Competitors from Using Slack Data: So What?
Salesforce Debuts Agentic Self-Service, Aims to “Revolutionize” Customer Portals
Big CX News from Salesforce, HubSpot, Adobe, & Everise
Salesforce Scoops Moonhub Employees, But Denies Acquisition
HubSpot Unveils an Industry-First CRM-ChatGPT Integration
Salesforce Embeds Slack Directly Into CRM Records
Zoho vs. Salesforce: CRM Products, Differentiators, & Pricing (A 2025 Comparison)
Big CX News from Salesforce, NVIDIA, ServiceNow, Cisco & Microsoft
Salesforce to Acquire Informatica for $8BN: 3 Big Talking Points
The New NICE and ServiceNow Partnership Is More Than Just Another CCaaS-CRM Integration
The Ultimate Zoho Career Guide for 2025: Jobs, Salaries, & Certifications
Big CX News from Microsoft, Google, Salesforce, & Zendesk
HMRC Invites Proposals for Its $670MN CCaaS Mega-Contract
Salesforce Introduces Agentforce for Financial Services
How a CDP Goes Beyond a CRM and Unleashes Omni-Data Insights for Your CX
CX TV
The Google-HubSpot Acquisition Rumors: Could It Really Happen?
BIG CX News – Dreamforce Special! The Latest on the Einstein 1 Platform, Copilot, & More
BIG CX News – The Latest on the Salesforce & Genesys Joint Platform and Five9’s Aceyus Acquisition
BIG CX News – The Latest on Microsoft Sales Copilot, Salesforce AI Cloud, and Zoom In WFM
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Event News
CX Awards 2023 Winners 🏆
