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CRM
No More “Ifs”: Why AI Is Now a Non-Negotiable for Government Customer Service
Contact Center
Choosing The Best AI Provider for Your Contact Center
SAP Sapphire 2025: The Top 10 Announcements
Salesforce Still Dominates the CRM Space, Leads on Revenue for the 12th Straight Year
Big CX News from Salesforce, Zoho, NICE, & Dialpad
Salesforce Acquires Convergence.ai, Changes Its Pricing Model to Boost Agentforce
Microsoft and Gong Team Up to Spread Customer Intelligence Across the Enterprise
Zoho CRM for Everyone Is Now Generally Available, with New AI & Orchestration Features
Shopify Hints at a Big OpenAI Collaboration and Other Major AI Partnerships
Zoho Zia Agents: What Are They, and What Can They Do?
ServiceNow Knowledge 2025: 5 Top Takeaways
Salesforce CEO Declares the Era of ‘Clippy’ Over, Next Comes the Humanoid Robots
The Latest BIG News from ServiceNow, Salesforce, SAP, & Talkdesk
Zoho One Pricing: Everything You Need to Pay for Zoho
SAP Is Building a “Modern and Composable” Customer Experience Suite
ServiceNow Knowledge 2025: All 11 Major Announcements
ServiceNow Unveils a Unified CRM Platform to Disrupt an “Industry Built on Outdated Systems”
Salesforce Launches Agentforce for HR Service, Confirms Move Into ITSM
How a CDP Goes Beyond a CRM and Unleashes Omni-Data Insights for Your CX
CX TV
The Google-HubSpot Acquisition Rumors: Could It Really Happen?
BIG CX News – Dreamforce Special! The Latest on the Einstein 1 Platform, Copilot, & More
BIG CX News – The Latest on the Salesforce & Genesys Joint Platform and Five9’s Aceyus Acquisition
BIG CX News – The Latest on Microsoft Sales Copilot, Salesforce AI Cloud, and Zoom In WFM
Stay on the Cutting Edge with the CX Today Newsletter
Event News
CX Awards 2023 Winners 🏆
