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CRM & Customer Data Management
The Mobile CX Gap Costing Enterprises Millions
No More “Ifs”: Why AI Is Now a Non-Negotiable for Government Customer Service
ServiceNow’s Internal AI Agents Generate $350M in Added Value, Spark Debate on Future of Jobs
Zendesk Acquires HyperArc: A Triple Win for Analytics, AI Agents, and Pricing
Salesforce Undergoes Mass Reskilling, Fills Over Half of New Roles with Internal Hires
Pega Pens a 5-Year AWS Deal to Usher in the Autonomous Enterprise
Salesforce Finally Gets Unified Contact Center Routing Right, Thanks to AWS
Microsoft Dynamics 365: An Overview of All the Apps
OpenAI Ponders Adverts on ChatGPT as It Bids to Reimagine Commerce Experiences
Salesforce Follows ServiceNow’s Lead, Pivots to Building AI Agent Ecosystems
SAP Unveils a New Point of Sale Solution, Connects the CX Ecosystem
What Is ServiceNow University? An Introductory Guide
Elon Musk Questions the Name ‘Salesforce’; Benioff Responds with an Impromptu ‘Agentforce’ Rebrand Idea
Salesforce on Its New Agentforce Pricing Model, Rebranding Einstein One
Salesforce Debuts Agentforce 3: The Top Takeaways
15 Use Cases for Generative AI in Marketing
Contact Center & Omnichannel
Big CX News from NiCE, Genesys, Salesforce, & Gartner
Salesforce Hikes Its Prices, Aims to Mitigate High AI Integration Costs
How a CDP Goes Beyond a CRM and Unleashes Omni-Data Insights for Your CX
CX TV
The Google-HubSpot Acquisition Rumors: Could It Really Happen?
BIG CX News – Dreamforce Special! The Latest on the Einstein 1 Platform, Copilot, & More
BIG CX News – The Latest on the Salesforce & Genesys Joint Platform and Five9’s Aceyus Acquisition
BIG CX News – The Latest on Microsoft Sales Copilot, Salesforce AI Cloud, and Zoom In WFM
