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CRM
ServiceNow Officially Enters the CRM Market
HubSpot Founder’s Agentic AI Platform Surges Past 250,0000 Users
Sridhar Vembu Steps Down as Zoho CEO, Shailesh Kumar Davey Takes His Place
Salesforce Has Already Won Thousands of Agentforce Deals, Claims CEO
How to Find the Best Salesforce Partner in 2025
Zendesk’s Infrastructure Is Being Exploited by Phishing & “Pig Butchering” Scams
The Top CRM Vendors to Consider in 2025
The Ultimate Salesforce Career Guide for 2025: Jobs, Salaries, & Certifications
Slack vs. Microsoft Teams: Which Is Best? (2025 Comparison)
Gartner Magic Quadrant for Cloud ERP for Service-Centric Enterprises 2024: The Rundown
What Is Agentforce, and How Does It Work? The Ultimate Guide
ServiceNow Acquires Cuein, the “Copilot for Customer Experience Teams”
Contact Center
Big CX News from Microsoft, Salesforce, HubSpot, & Avaya
Salesforce Bids Farewell to Einstein Copilot, Now It’s Just Another Agent
5 Agentforce Case Studies, and What We Learned from Them
SAP & Microsoft Preview the Integration Between Joule and Copilot
Agentforce Goes Industry-Specific as Salesforce Releases an Agent Skills Library for Retailers
“The Future Is Here”: AWS Previews the Salesforce Contact Center with Amazon Connect
CX TV
The Google-HubSpot Acquisition Rumors: Could It Really Happen?
BIG CX News – Dreamforce Special! The Latest on the Einstein 1 Platform, Copilot, & More
BIG CX News – The Latest on the Salesforce & Genesys Joint Platform and Five9’s Aceyus Acquisition
BIG CX News – The Latest on Microsoft Sales Copilot, Salesforce AI Cloud, and Zoom In WFM
Will CRM Systems Replace Contact Center Platforms?
Stay on the Cutting Edge with the CX Today Newsletter
Event News
CX Awards 2023 Winners 🏆
How Review Management Impacts Customer Experience
CRM Reviews
NetSuite vs Salesforce: Which Is Best for My Business?
