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CRM & Customer Data Management
The Mobile CX Gap Costing Enterprises Millions
No More “Ifs”: Why AI Is Now a Non-Negotiable for Government Customer Service
ServiceNow Unveils a Unified CRM Platform to Disrupt an “Industry Built on Outdated Systems”
Salesforce Launches Agentforce for HR Service, Confirms Move Into ITSM
What Is Zoho CRM Plus? Apps, Strengths, & Pricing
Salesforce CEO Slams Microsoft for the “Horrible Things” It Did to Slack, Warns of an OpenAI Repeat
The Latest BIG News from Salesforce, OpenAI, NICE, & Five9
eGain Secures Three Big CRM Wins, Onboards One of the World’s Largest Airlines
Contact Center & Omnichannel
Five9 and Salesforce Announce a Unified CCaaS-CRM Offering
HMRC Wants New CRM & CCaaS Platforms, Sets a Massive $2BN+ Budget
OpenAI Rolls Out Shopping in ChatGPT Following Rumors of a Big Shopify Partnership
The Big Cisco-ServiceNow Partnership: A Closer Look
Salesforce Hopes to Shift Half of Its 9,000 Customer Support Agents Into New Roles
Gartner Magic Quadrant for Content Marketing Platforms (CMPs) 2025: The Rundown
ServiceNow Secures 9 CRM Megadeals, Reiterates Goal to Lead the Market
ServiceNow on Its Logik.ai Acquisition: “This Is a Major Acceleration of Our CRM Strategy”
Salesforce Launches Its Second New Edition of Agentforce in Two Weeks
HubSpot to Snap Up Dashworks & Bolster Its Breeze Portfolio
How a CDP Goes Beyond a CRM and Unleashes Omni-Data Insights for Your CX
CX TV
The Google-HubSpot Acquisition Rumors: Could It Really Happen?
BIG CX News – Dreamforce Special! The Latest on the Einstein 1 Platform, Copilot, & More
BIG CX News – The Latest on the Salesforce & Genesys Joint Platform and Five9’s Aceyus Acquisition
BIG CX News – The Latest on Microsoft Sales Copilot, Salesforce AI Cloud, and Zoom In WFM
