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CRM
No More “Ifs”: Why AI Is Now a Non-Negotiable for Government Customer Service
Contact Center
Choosing The Best AI Provider for Your Contact Center
ServiceNow Reimagines the ServiceNow Store for the AI Agent Era
The Forrester Wave for CRM Software 2025: Top Takeaways
Salesforce and Deloitte Strengthen Their Partnership to Apply AI Agents to “Every” Enterprise Process
Accenture Claims “Customer Service Is on the Brink”
Big CX News from AWS, Microsoft, ServiceNow, NVIDIA, & NICE
Oracle Introduces AI Agent Studio, Bolsters Fusion Applications
Salesforce Resolves 85% of Its Customer Queries with Agentforce
ServiceNow and NVIDIA Team Up to Deliver Agentic AI Evaluation Tools
Salesforce Touts a Big ITSM Move Amid ServiceNow’s CRM Push
The Latest BIG News from ServiceNow, Mitel, Google, & Genesys
Genesys & ServiceNow Go Live with Their Unified CCaaS-CRM Offering
Sprinklr Initiates “Project Bear Hug” to Prioritize Enterprise Customers, Opens Up on Its Layoffs
ServiceNow Lets Thousands of AI Agents Loose, Releases Its New Yokohama Platform
Zoho Launches an Enterprise Project Management Platform, Surges Upmarket
ServiceNow Snaps Up Moveworks for $2.8BN, Bids to Be “the Market Leader” in CRM
The Salesforce Layoffs Latest: Why Is Salesforce Letting 1,000 Employees Go?
How a CDP Goes Beyond a CRM and Unleashes Omni-Data Insights for Your CX
CX TV
The Google-HubSpot Acquisition Rumors: Could It Really Happen?
BIG CX News – Dreamforce Special! The Latest on the Einstein 1 Platform, Copilot, & More
BIG CX News – The Latest on the Salesforce & Genesys Joint Platform and Five9’s Aceyus Acquisition
BIG CX News – The Latest on Microsoft Sales Copilot, Salesforce AI Cloud, and Zoom In WFM
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Event News
CX Awards 2023 Winners 🏆
