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AI & Automation in CX
Letter from AWS re:Invent: What Contact Center Leaders Actually Said About Deploying Agentic AI
The Flight Simulator for Agentic AI: Navigating Observability in Amazon Connect
Amazon Connect: Turning the “Sorry about that” Department into the “You might like this” Department
Amazon Connect Removes the Fear of AI deployment for Contact Center Leaders
AWS re:Invent: You Don’t Have to Choose Between Human and Agentic
Amazon Connect Delivers “Superhuman” Powers for Frontline Teams at AWS re:Invent
Amazon Nova Sonic: The End of the “Robot Pause” in CX?
The Strategic CX Leader’s Guide to Navigating AWS re:Invent 2025
Event News
Contact Center Expo UK 2025 – What to Expect
CRM & Customer Data Management
Dreamforce 2025: The Top Announcements, ft. Agentforce 360, The New Slack, & Apromore Acquisition
CX Day 2025: The State of Customer Experience and Why It’s at a Tipping Point
Inside WebexOne 2025: Cisco’s Big CX and AI Announcements Explained
SAP Connect 2025: The Top 10 Announcements (So Far!)
CXUnifiers 2025: An Event Designed to Unite Customer Experience Teams
Dreamforce 2025: What Might Salesforce Unveil?
Zoomtopia 2025: The Top 10 Announcements
Workday Rising 2025: The Top 5 Announcements
Deadpool Meets Contact Center – Ryan Reynolds Joins Cisco’s WebexOne to Talk AI and Experience
CX TV
Content Guru on Gartner’s Latest CCaaS Study, Converging CCaaS-CDP
Contact Center & Omnichannel
WebexOne 24: Umpqua Bank’s Lightning Move to the Cloud with Cisco
New Structure Helps Avaya Deliver on Enterprise CX Opportunity
Avaya’s New Product Marketing VP on Latest AXP Innovations
Customer Contact Week 2024: What to Expect from the World’s Largest Customer Contact Event
