The Call & Contact Center Expo, the ICMI Contact Center Expo, Customer Contact Week… there are many excellent events for contact center professionals to attend across the CX calendar.
But freeing up the time and budget to go to these events isn’t always easy, especially if you don’t live in Orlando or London.
The next best alternative? Online webinars, reports, and – of course – CX Today.
Yet, sometimes contact center pros want custom advice, the chance to engage with industry experts, and the opportunity to learn from fellow practitioners facing the same challenges as them.
That’s where the Contact Center Performance Summit 2024 comes in.
Following last year’s successful Agent Engagement Summit, the virtual event promises to offer tons of insight, inspiration, and ideas for contact center leaders.
What Can I Expect?
The Contact Center Performance Summit will deliver a raft of keynotes, panel sessions, and networking opportunities with some of the brightest minds in the CX biz.
In doing so, the Summit will encompass the various ways that contact centers can improve performance, covering critical people, process, and technology considerations.
Attendees can hear from industry-leading speakers, including Host of the Get Out of Wrap Podcast Martin Teasdale, AI Expert and TEDx Speaker Erica Farmer, CEO of Deepgram Scott Stephenson, and prominent CX consultant Katie Stabler.
As such, it will also provide attendees with the chance to engage with their peers, the presenting practitioners (from Ubisoft, AllClear Travel Insurance, and First Central), and the event organizer evaluagent.
The latter, as the organizer of the event, will share insight into leveraging predictive metrics and how to successfully roll out AI in your contact center.
After all, the goal for evaluagent is not to sell anything; it’s to share expert insights and strategies for pushing past the problems of today and building the contact center of tomorrow.
As James Marscheider, Chief Commercial Officer at evaluagent, said:
“Having spoken to our partners and working closely with our customers, it’s clear there are some common challenges they are facing right now. This event is about bringing everyone together so we can tackle them head on.”
In recognizing this, evaluagent will also offer masterclasses, so visitors feel comfortable in actioning some of those newfound strategies first thing on a Monday morning.
When Is the Event?
The virtual event takes place on Wednesday, October 16 at 2pm (BST).
It’ll then run until 6pm (subject to change), with evaluagent packing as much content as possible into one afternoon to ensure there is a valuable session for every attendee.
Those attendees may include everyone from contact center directors and managers to quality analysts and workforce planners.
After all, evaluagent is striving to make the event as inclusive as possible.
That even runs down to the start time, as viewers in America can wolf down their breakfasts and those across Asia can finish off their dinners while unpacking quick insights from CX experts.
No matter where you are or what your role is, there is one overarching goal: to ensure every attendee of the Contact Center Performance Summit learns something.
How do I Register?
The Contact Center Performance Summit 2024 promises to be the next best thing to a live industry event. And – crucially – it’s free to attend.
To dive deeper, register, and commit to enhancing performance in your contact center, click here!
The key to unlocking stellar insights and advice is just a couple of clicks away!
