Exploring The Three Pillars of AI: Bespoke Models, Personalization, and Trust

Join CX Today’s Floyd March and Alex Debecker, Product Manager, Soprano, as they explore the transformative impact of conversational AI on customer communication in this insightful session.

From hyper-personalization to bespoke AI solutions, here’s what they discussed:

From Basic to Brilliant Messaging: Soprano’s approach redefines customer interactions, transitioning from outdated one-way notifications to engaging, AI-powered two-way journeys.

Real-World Applications: Local government uses AI chatbots to solve citizen inquiries, while healthcare employs conversational AI for patient support—showing the versatility of AI across industries.

The Three Pillars of Future AI: Dive into the trends shaping AI advancements, including industry-focused bespoke models, hyper-personalized customer experiences, and the drive to build trust in communications.

Bespoke AI for Customer Experience: How tailor-made AI models are creating more efficient and impactful customer service solutions.

To read the report referenced in the video, please follow this link.