SurveySparrow Reaches 100,000 Customer Milestone

William Smith

The experience management platform said it witnessed over 300% growth in annual recurring revenue during 2020

SurveySparrow Reaches 100,000 Customer Milestone

Omni-channel experience management platform SurveySparrow has announced it has reached a milestone of 100,000 customers. 

Based in Palo Alto, California, the company’s platform was launched in beta three years ago. It offers tools such as net promoter score calculation, reporting, and offline and chat-based surveys which are designed to be mobile-first. It counts among its customers the likes of Warner Bros, Grant Thronton, Deloitte and Siemens. 

“I consider these milestones as a testament to our customers, employees and investors, who have believed in us. We owe our success to you! And we promise to never stop improving ourselves to serve you better than yesterday,” said Shihab Muhammed, Founder & CEO,  SurveySparrow. 

The announcement comes on the back of achieving over 300% annual recurring revenue growth in 2020. 

“To see the changes that SurveySparrow has driven in the Survey market, & the growth from being the world’s first chat survey to an end-to-end conversational experience platform is truly overwhelming. I want to extend my gratitude towards our supportive customers, incredible team & our investors for believing in the potential of SurveySparrow. This wouldn’t have been possible otherwise,” said Shihab Muhammad. 

Recent updates to the platform have included: 

  • Custom workflows integrating surveys with automated ticketing 
  • An NPS platform for measuring customer loyalty and leveraging data for decision making 
  • An assessment tool for employee experience with HR and management-targeted continuous performance evaluation systems 
  • Executive dashboards for centralising data from multiple surveys 
  • Case management features for converting responses into automatic tickets 

“Last six months, working with multiple states & clients across the USA, we’ve screened 70K+ applicants using SurveySparrow to help fight COVID-19 with contact tracing initiatives. I want to take a moment to recognize how SurveySparrow has been an awesome partner in our journey so far,” said Saurabh Gupta, CTO, GattiHr, a SurveySparrow customer. 



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