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William Smith is a technology journalist with an interest in writing about CRM, feedback, helpdesk and loyalty solutions.
Contact Centre
Using Microsoft Teams in the Contact Centre
Calabrio: Enhancing Customer and Employee Experiences With a Human-Centred Approach
Content Guru: Countering Customer Churn with Data
RingCentral: The Future of Customer Experience in 2022
Data & Analytics
Protecting Customer Data in the Face of Cyberattacks
Cyara: Succeeding with CX Digital Transformation
Loyalty Management
OneSignal Hails Strong 2021 Following Omni-Channel Updates
Voice of the Customer
AnyRoad Launches Self-Service Analytics Solution
Workgrid Debuts Employee Experience Integrations
Rokt raises $325mn Series E for AI Ecommerce Technology
ServiceNow, Qualtrics Partner on Experience Personalisation
Loyalty Platform Wildfire Reports Record Growth
Glia and Zensar Partner on Financial Institution Customer Service
CRM
Why Scaling Companies Need To Reimagine Their Tech Stack To Thrive in 2022
Puzzel Debuts Digital Engagement Customer Experience Solution
Process Transformation for Customer Experience
