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Contact Center & Omnichannel
The Impact of Third-Party Support and AI on Customer Comms
CRM & Customer Data Management
HubSpot Service Hub: An Introduction, Features, & Pricing
Freshworks Reports “Strong” Growth, Then Lays Off 13% of Its Employees
“Its Worst Day Since It Went Public 3 Years Ago” – What’s Going on at Freshworks?
Workforce Engagement Management
Zendesk Enters the Workforce Engagement Market with a Deep Offering
Scottish Power, Ovo, British Gas Customer Service Maligned in Damning New Survey
Customer Analytics & Intelligence
Zendesk to Acquire Service Automation Provider Ultimate
Zoho Achieves ‘Record’ 100 Million Users
Gladly Snaps Up Thankful, Launches AI & Automation Platform
Top 7 Reasons to Buy CX Video Solutions in 2023
Comparing Customer Experience Video Tech in 2023
Zendesk Pulls Itself Closer to Amazon Connect
8 Insightful E-Commerce Case Studies To Read In 2023
Talkdesk Debut No and Low-Code Custom Call Center Tools
What Is Courtesy Calling, and How Can It Enhance CX?
HubSpot Launches Innovations to Fight the “Current Crisis of Disconnection”
