Software company UneeQ has just announced it has reached the milestone of 1.5 million conversational minutes, helped by new integrations with Amazon software.
The company provides a digital human platform to aid in improving digital communications between companies and customers.
UneeQ Creator is a suite for creating digital humans, allowing companies to design, develop and deploy digital humans to enhance customer experience. The product was launched in July 2020 as an entrance point into the use of experiential artificial intelligence for companies of varying scales.
That includes Amazon Lex natural language processing and Amazon Polly synthetic voices. With deep learning in the back-end, the Amazon software can automatically recognise and convert speech to text, before recognising its purpose through natural language understanding. That in turn enables more lifelike conversations between customers and digital humans.
“Our goal was always to provide scalable, personal interactions to consumers through customizable digital humans, but we could’ve never foreseen the growth and user interest this past year,” said Danny Tomsett, CEO and founder of UneeQ.
“With exciting new projects like Digital Einstein and enhancements to UneeQ Creator, we’re only experiencing the beginning of the future of digital humans and their ability to improve the customer experience and journey. I’m very proud of our team and thankful to our customers and partners, as we commemorate this milestone achievement and look to grow beyond in the coming quarters. As we expand into pivotal industries such as healthcare, the use cases for digital humans will only grow as people discover the abilities and benefits of unbiased, tailored interactions with a friendly face on their screen.”
According to the company, digital humans are already finding use in areas such as retail, healthcare, finance, education and technology.
“The use case potential for digital employees is immeasurable,” said Steve Merchant, Director of conversational AI company Vet Chat, which provides veterinarian offices with 24-7 digital assistants. “As consumer trends continue to favour digital experiences, we believe offering a knowledgeable digital human to assist busy vets, engage and educate clients on various health topics, products, and treatments will free up valuable staff time as well as give clients the digital access they’re looking for.”
