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CRM
Freshworks Reports “Strong” Growth, Then Lays Off 13% of Its Employees
“Its Worst Day Since It Went Public 3 Years Ago” – What’s Going on at Freshworks?
Workforce Engagement Management
Zendesk Enters the Workforce Engagement Market with a Deep Offering
Contact Center
Scottish Power, Ovo, British Gas Customer Service Maligned in Damning New Survey
Customer Data Platform
Zendesk to Acquire Service Automation Provider Ultimate
Zoho Achieves ‘Record’ 100 Million Users
Gladly Snaps Up Thankful, Launches AI & Automation Platform
Top 7 Reasons to Buy CX Video Solutions in 2023
Comparing Customer Experience Video Tech in 2023
Zendesk Pulls Itself Closer to Amazon Connect
8 Insightful E-Commerce Case Studies To Read In 2023
Talkdesk Debut No and Low-Code Custom Call Center Tools
What Is Courtesy Calling, and How Can It Enhance CX?
HubSpot Launches Innovations to Fight the “Current Crisis of Disconnection”
Reimagining the Helpdesk: CX Today Expert Round Table
Most Popular Helpdesk Reviews to Read in 2022