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Contact Center & Omnichannel
Zendesk Unveils Major AI Push – Voice, Admin Co-Pilot, and HyperArc Take Center Stage
Service Management & Connectivity
Qualtrics to Snap Up Press Ganey Forsta in $6.75BN Deal, Consolidate the VoC Market
BT and Infobip Aim to Unify the Contact Center Space
The New Considerations for Contact Center Security & Compliance
Anthropic Ramps Up Enterprise Push with Support Expansion and New AI Model
CRM & Customer Data Management
Explainer: How CRM Automation Can Drive ROI Across Sales, Marketing, and Service
CCaaS Market Set to Triple by 2030 – But Who Will Bear The Crown?
Microsoft’s New Marketplace Can Help Enterprises Improve Customer Experience
Salesforce Launches MuleSoft Agent Fabric to Tackle ‘Agent Sprawl’ in Enterprise AI
Talkdesk Expands Vertical Focus with New CX Platform for Service-Based Industries
Customer Engagement Summit 2025 Set for London Return
Have Some Empathy: Why Hybrid CX Is the Future (For Now)
Most Organizations Lack Effective Risk Controls For AI
Thoma Bravo to Snap Up PROS for $1.4BN, Follow Up Its Verint & Dayforce Acquisitions
Dreamforce 2025: What Might Salesforce Unveil?
The Latest BIG News from Zoom, Genesys, ServiceNow, and Zendesk
