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AI & Automation in CX
IBM and Riyadh Air Collaborate to Launch AI Native Customer Travel Services
Laying the Building Blocks for Scalable AI and Automation in CX
Amazon Connect: Turning the “Sorry about that” Department into the “You might like this” Department
Amazon Nova Sonic: The End of the “Robot Pause” in CX?
When AI Backfires: The Hidden Reputational Risk That Can Erode CX Overnight
Service Management & Connectivity
Personalization in Travel: How Berlin Airport Turns Data and AI Into Real Passenger Value
Contact Center & Omnichannel
Measuring the ROI of Workflow Automation
Security, Privacy & Compliance
Amazon Sues Perplexity for Allegedly Misusing Its AI Shopping Tool
Customer Analytics & Intelligence
AWS Suggests Third-Party Agents Are Yet To Deliver Acceptable Customer Experience
Smart CX Automation: What to Automate First for Maximum ROI and Customer Trust
Big CX News from AWS, ServiceNow, Forrester & Zoho
Microsoft Azure Outage After AWS Crash Exposes Weak Link in Customer Service
Event News
Inside WebexOne 2025: Cisco’s Big CX and AI Announcements Explained
Anthropic Ramps Up Enterprise Push with Support Expansion and New AI Model
CRM & Customer Data Management
Harrods Customers Targeted After Cyber Attack on Third-Party Vendor
Explainer: Reducing Time To Resolution with CX Automation
