Contact Center & Omnichannel
Mitel on Its Chapter 11 Bankruptcy, Go-Forward Plans, Big Win with Zoom
Verizon Teams Up with Google to Give 28,000 Customer Support Reps a “Personal Research Assistant”
CRM & Customer Data Management
The Ultimate ServiceNow Career Guide for 2025: Jobs, Salaries, & Certifications
Salesforce Drops Another Version of Agentforce, This Time Targeting Field Service
Customer Engagement Platforms
Amazon Redefines How Customers Shop with Its New “Buy for Me” Feature & Alexa Plus
Balancing Human Expertise and AI in Customer Service
Microsoft Outlook Warns Businesses: Authenticate Your Emails or Get Used to the Spam Folder
Twilio Brings Attention-Based Routing to Contact Centers
CX TV
The Future of Customer Support Gets Visual – and Real
From CX 2025 to 2026: Consumer Insights and the Trends That Will Define the Year Ahead
AI & Automation in CX
CX Today’s 12 Trends of Christmas: Expert Predictions for 2026
Team Leader Burnout Risk: How Martin Teasdale Built a 683 Member Community to Fight Back
The Customer Journey Black Hole: How a Unified Platform Illuminates the Unseen
