Voice of the Customer
The Contentsquare-Loris Acquisition: A Closer Look
Conversational AI
6 Helpful Tools to Build AI Agents That Actually Work
CRM
Salesforce Releases Two Industry-Specific Agentforce Offerings in Three Days
Workforce Engagement Management
Verint Confirms $2BN Takeover by Thoma Bravo, Set to Merge with Calabrio
Contact Center
Zoom Is Winning Contact Center Market Share Because Others Are Failing
Big CX News from Microsoft, Salesforce, Lenovo & Zoom
ServiceNow on a Possible Expansion Into Marketing CRMs & Its Big Genesys Investment
Salesforce Makes Changes to Its Agentforce Pricing Model (Again!)
Content Guru on Its Cloud Contact Center Differentiators, Wins, & Vision (Big Update)
AI’s New Role: From Job Threat to Agent Co-Pilot
Miratech on AI Mayhem: Five Big Mistakes Companies Are Making with AI
What Is Pulse 360? An Introduction to the Cyara CX Assurance Engine
Why Government Contact Centers Are Embracing AI – And What Comes Next
