EVENT NEWS & INSIGHTS
Contact Center & Omnichannel
Enterprise Connect 2026: Why CX Leaders Are Being Forced to Grow Up About AI
AI & Automation in CX
Five9 Expands Partner Ecosystem to Orchestrate the Multi-Agent Contact Center
UJET Introduces Agentic Experience Orchestration to Simplify Agent Workflows and Unify CX Systems
Nvidia Targets Contact Centers with Open-Source AI Agent Platform
Human-First AI: Why SMBs Should Rebalance, Not Replace
Amazon Connect Wants to Kill Call Deflection as a Success Metric
NiCE Launches Agentic AI Platform to Accelerate Contact Center Automation
Security, Privacy & Compliance
OpenAI Acquires Promptfoo to Embed Security in AI Agents
Why Sun River Health Fixed Employee Friction Before Fixing Patient Experience
60-70% of Your Contact Center Calls Could Already Be Handled by AI. So Why Aren’t They?
CX TV
Stop Chasing AI Hype and Start Delivering Real Outcomes
Build vs Buy: Why DIY AI Is A Bigger Risk To Customer Trust Than You Think
