Workforce Engagement Management
3 In 5 Contact Center Agents Don’t Recommend Self-Service, Finds Gartner
Conversational AI
OpenAI Gives Businesses the Tools to Build Their Own Contact Center AI Agents
CRM
Salesforce Debuts Agentforce 3: The Top Takeaways
CX TV
AI Agents vs. Agentic AI, Machine Customers, & Personalized AI: A Breakdown
CX
Zoom Introduces Its Latest WEM Release, New ServiceNow & Salesforce Integrations
Emodo & OneMagnify: AI, Acquisitions & the Future of Marketing
Contact Center
Mitel Exits Chapter 11 Bankruptcy: A “Fresh Start” or Short Reprieve?
Loyalty Management
The College of Health Care Professions (CHCP) on How Its Transforming Student Experiences
Content Guru on Its Cloud Contact Center Differentiators, Wins, & Vision (Big Update)
AI’s New Role: From Job Threat to Agent Co-Pilot
Miratech on AI Mayhem: Five Big Mistakes Companies Are Making with AI
What Is Pulse 360? An Introduction to the Cyara CX Assurance Engine
Why Government Contact Centers Are Embracing AI – And What Comes Next
