AI & Automation in CX
How AI Speech Analytics Unlocks Hidden Value in Voice Calls
Contact Center Self-Service: When Bots, IVR & AI Agents Collaborate
Stop Counting Minutes & Start Counting Money – The New AI Agent ROI
Big CX News from ServiceNow, Zoom, Cisco & IKEA
Customer Analytics & Intelligence
New Shopify-Contentsquare Deal Targets Major Conversion Leaks
The AI Era CEO Exodus: Why Execs Are Stepping Down and What It Means for Customers
From Feedback to Financial Impact: The ROI of Unified Experience Management®
Contact Center & Omnichannel
IKEA New Zealand Pauses Customer Support as It Struggles With Launch Demand
CX TV
The Future of Customer Support Gets Visual – and Real
From CX 2025 to 2026: Consumer Insights and the Trends That Will Define the Year Ahead
CX Today’s 12 Trends of Christmas: Expert Predictions for 2026
Team Leader Burnout Risk: How Martin Teasdale Built a 683 Member Community to Fight Back
The Customer Journey Black Hole: How a Unified Platform Illuminates the Unseen
