Event News
The Women in CX UnConferences Return in Fall 2025
Contact Center
Microsoft Steps Toward “Fully Autonomous Contact Centers” with a New-Look AI Agent
Lenovo’s Customer Service AI Chatbot Got Tricked Into Revealing Sensitive Information. Here’s How.
Can You Hear Me Clearly? Why Audio Quality Is a Compliance Risk
AI’s New Role: From Job Threat to Agent Co-Pilot
Conversational AI
Gartner Magic Quadrant for Conversational AI Platforms 2025: The Rundown
CRM
Salesforce to Roll Up Regrello, Its Third Acquisition in Three Weeks
Miratech on AI Mayhem: Five Big Mistakes Companies Are Making with AI
Content Guru on Its Cloud Contact Center Differentiators, Wins, & Vision (Big Update)
What Is Pulse 360? An Introduction to the Cyara CX Assurance Engine
Why Government Contact Centers Are Embracing AI – And What Comes Next
