SEE WHO IS IN THE RUNNING
Event News
The CX Awards 2025 Finalists
Contact Center
Genesys Introduces an AI Studio, Presents a “Grown-Up Path” to Agentic AI
What Is the Microsoft Copilot Service Workspace (CSW), and How Does It Work?
Workforce Engagement Management
3 In 5 Contact Center Agents Don’t Recommend Self-Service, Finds Gartner
Conversational AI
OpenAI Gives Businesses the Tools to Build Their Own Contact Center AI Agents
CRM
Salesforce Debuts Agentforce 3: The Top Takeaways
CX TV
AI Agents vs. Agentic AI, Machine Customers, & Personalized AI: A Breakdown
CX
Zoom Introduces Its Latest WEM Release, New ServiceNow & Salesforce Integrations
Emodo & OneMagnify: AI, Acquisitions & the Future of Marketing
Big CX Update: Cyara
NiCE Interactions International: Everything You Can Expect from the Must-Attend CX Event
The Next Generation Virtual Agent: An Inside Look
RingCentral Shares All on RingCX: Early Successes, Latest Innovations, & Roadmap
