EVENT NEWS & INSIGHTS
Contact Center & Omnichannel
Enterprise Connect 2026: Why CX Leaders Are Being Forced to Grow Up About AI
Pay Is Only the Start: Closing the Gender Gap in CX Through Pay Equity, Sponsorship, and Access
AI & Automation in CX
Big CX News from Verint, Salesforce, Santander & Mastercard
Why “Bolt-On AI” Is Killing CX ROI
Customer Analytics & Intelligence
Medallia Report Reveals CX is at a Turning Point: Closing the Gap Between Insight and Impact
RocketPhone.ai Claims 1,100% Growth as Salesforce Buyers Demand Native AI
Security, Privacy & Compliance
Pragmatic AI vs. “Science Projects”: How to Fix Broken Customer Experiences
AWS is Aiming to Fix Healthcare’s Worst Contact Center Problem
SAP and Uptycs Launch Hybrid AI Security Model for Enterprise
Why Sun River Health Fixed Employee Friction Before Fixing Patient Experience
60-70% of Your Contact Center Calls Could Already Be Handled by AI. So Why Aren’t They?
Human-First AI: Why SMBs Should Rebalance, Not Replace
CX TV
Stop Chasing AI Hype and Start Delivering Real Outcomes
Build vs Buy: Why DIY AI Is A Bigger Risk To Customer Trust Than You Think
