Your guide to Calabrio call recording
Call recording has always been a valuable tool for companies investing in customer experience, compliance, and performance optimisation. However, now that your customers expect more personalised, streamlined, and efficient interactions, failure to have the right call recording tools in place could mean you end up losing your chance to make a sale.
Fortunately, tools like Calabrio call recording simplify the art of collecting interaction information. You can capture every voice in seconds and automatically store the information you need in a secure environment for use at a later date.
Calabrio’s call recording system is specifically designed for the demands of the new digital landscape, allowing companies to capture interactions regardless of where their agents are. With Calabrio, you can easily ensure you’re capturing 100% of interactions, even in a hybrid workplace.
Calabrio call recording technology provides companies with the tools they need to capture information from crucial customer interactions. By guaranteeing 100% capture, Calabrio can ensure you’re ready to take full advantage of the huge amounts of information streaming through your company at any given time. You can even search through hundreds of hours of calls in an instant, to settle disputes, show adherence, or overcome risks.
Designed to record interactions both in the office and at home, Calabrio call recording allows business leaders to discover the benefits of collecting all the data they need, all the time, with minimal risk. You can even choose where you want to store your customer interaction data. Features of Calabrio call recording include:
Calabrio’s Call Recording technology gives companies the secure and reliable tools they need to capture all the interaction data they need. There’s even the option to automatically monitor call centre infrastructure and get instant alerts to reduce your risk of potential issues. This means you can address problems before you miss out on a call.
Easily one of the most flexible and feature-rich call recording solutions available today, Calabrio Call Recording ensures you can capture all of the information you need, without compromising on security or quality. You can choose from a range of recording options, manage multi-site and global contact centres, and choose the recording options you need for each site individually. There are even tools to help you automate aspects of your recording workflow. Some of the most significant benefits of Calabrio Call Recording include:
Calabrio’s call recording solution is made even more impressive by the opportunity to connect with a wide range of additional call capture and recording tools from the brand. You can build a comprehensive ecosystem of solutions for gathering the information you need to run a more successful company, all within the Calabrio portfolio.
The Calabrio call recording service allows companies of any size to get a better insight into their business performance, call quality, and customer satisfaction levels. Because it’s built for the digital landscape, and designed to collect 100% of interactions, you can leverage the benefits of this tool even with a remote or hybrid workforce.
If you’re looking for opportunities to make every customer interaction more effective, or you want to ensure you’re running your business at its most efficient level, this could be the tool for you. Calabrio is also excellent for demonstrating compliance.
Secure, efficient, and comprehensive, the Calabrio call recording technology provides companies with an end-to-end way of collecting information from customer conversations. Calabrio call recording can collect extensive amounts of data from customer interactions, helping you to stay ahead of technical issues, track the satisfaction levels of clients, and even make your teams more efficient.
With Calabrio call recording working behind the scenes, you can finally make the most of the huge amounts of data collected by your business each day. Even better, you don’t have to worry about putting your security or compliance standing at risk.