Putting AI to work with Verint
These days, running an ultra-efficient CX strategy requires a lot more than just the best team members. You also need the right tools to enable amazing communication, a strong strategy for success, and sometimes even a little artificial intelligence too. That’s where Verint Intelligent Virtual Assistant comes in to supercharge your staff.
AI and machine learning solutions have emerged as some of the most valuable tools for the modern workforce. Not only do they help with analysing huge amounts of data and providing valuable insights into your business, but they can boost team efficiency too. Tools like the Intelligent Virtual Assist from Verint supplement your existing workforce with AI power.
The Verint “IVA” (Intelligent Virtual Assistant), is a market-leading tool for enhancing your workforce. Here’s what you need to know about this smart new tool.
Verint’s intelligent virtual assistant is a conversational AI solution designed to expand at the same rate as an evolving business. The IVA solution enhances employee performance while ensuring you can deliver the kind of meaningful experiences your employees are looking for.
The Verint IVA solution is an all-in-one platform intended to address various use cases at once. You can operationalise AI within your virtual assistant environment to replace the IVR technology your contact centre uses, or simply help your employees find information faster. There’s even a “professional package” available from Verint which allows for rapid deployment of IVA technology in a matter of days. Features of the Verint Intelligent Virtual Assistant include:
Verint’s open and modular approach to AI solutions ensures companies of all sizes can begin experimenting with intelligent technology. You can deploy an Intelligent Virtual Assistant on a single channel to automate some of your more high-volume interactions, then expand your intelligence as you go. There’s also the option to use a range of analytics and human-validated AI training data as your AI investment expands.
As offering an incredible customer experience becomes increasingly complicated, companies are beginning to invest more into the AI environment. Verint ensures even companies with minimal coding and technical knowledge can still take full advantage of artificial intelligence.
Flexible and adaptable, the Verint Intelligent Virtual Assistant provides companies with the support they need to build highly customised tools for intelligent customer experience. What’s more, the unique design of the IVA from Verint means it’s not just your customers reaping the benefits – but your employees too. Benefits include:
As customers continue to expect more from the companies they interact with, it’s becoming increasingly difficult to run an amazing CX strategy with human agents alone. Though empathy and creativity from human professionals are still necessary, it’s also impossible to enhance the performance of your team with the right intelligent solutions.
Verint Intelligent Virtual Assistant provides an accessible and flexible way to get started with intelligent assistants in the modern marketplace. The low-code and easy-to-adapt environment are perfect for companies keen to leverage the benefits of AI.
It’s hard to imagine any company that wouldn’t benefit from a little more intelligence in the CX environment today. A tool like Verint Intelligent Virtual Assistant not only helps you to better understand your target audience, it can also be a powerful tool to unlocking better engagement among your team members too.
The Virtual Assistant solution from Verint can enhance your team’s performance, improve efficiencies, and give your customers the satisfying experiences you’re looking for. With easy-to-access guidelines and plenty of support for beginners, anyone can start experimenting with AI thanks to Verint.
