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Contact Center
Google Launches an AI Agent That Will Call Customer Service for You
Microsoft to Scrap Smart Assist in Dynamics 365 Customer Service
Conversational AI
Telefónica Tech Targets Customer Service with New GenAI Platform
Copilots & Virtual Assistants: Emerging Use Cases, Trends, & Strategies
The Future of Copilots and AI Agents: Takes from Microsoft, Salesforce, & NVIDIA
20 Excellent Use Cases for a Contact Center Virtual Assistant
Customer Data Platform
What Is Microsoft Copilot Studio, and How Can I Create a Custom Agent?
Loyalty Management
SAP Announces a New Loyalty Management Solution & AI Shopping Assistant
NVIDIA CEO Jenson Huang’s Vision for Agentic AI In 2025: The Rundown
CRM
HubSpot’s Acquisition of Frame.ai Bolsters Breeze & Its AI Scalability
The Microsoft Copilot of Today vs. Tomorrow: Don’t Write It Off Just Yet
AWS re:Invent 2024: 5 Top Takeaways for Customer Experience Eggheads
Workforce Engagement Management
Verint Acquires Cogito, Develops a Bot That Scores Live Customer Conversations
Kore.ai Releases an Agentic AI Platform, Aims to “Transform How Enterprises Operate”
AWS Gives Amazon Connect a GenAI Facelift, Makes 10 Big CCaaS Announcements
Microsoft’s Autonomous Agents Are Now Available In Public Preview