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Microsoft Shares More CCaaS Wins, Reveals Growth In Copilot for CRM & ERP
CRM
Salesforce Goes Live with Agentforce, Promises to “Redefine What’s Possible In Business”
Microsoft Makes Its Agentic AI Move, Announces Ten Pre-Built Agents for Dynamics
Context Summaries and Suggested Replies – a Deep Dive into Cisco’s AI-Powered CX Features
SAP Introduces AI Agents That Collaborate Across Business Functions
Zendesk Launches an AI Agent Builder, Enhances Its Agent Copilot
Speech Analytics
Brands Must Embrace Voice Tech or Get Left Behind, Report Says
The Big Salesforce-NVIDIA Announcement: A Closer Look
Salesforce Dreamforce 2024: 5 Top Takeaways from the Event (So Far!)
HubSpot Promises to Make AI Easy, Announces Breeze
RingCentral Introduces Its New AI Assist Solutions for RingCX
Salesforce CEO Slams Microsoft Copilot: “So Many Customers Are So Disappointed”
Verint Study Reveals the Phone Is No Longer Customers’ Preferred Channel
What Can You Build with Speech AI?
Salesforce Doubles Down On Autonomous Agents With Einstein SDR and Sales Coach
RingCentral Teases Native AI Assistants for RingCX, Unveils More Solutions