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Contact Centre
Cirrus Becomes the Latest CX Vendor to Launch a Copilot
Speech Analytics
Why Should You Use Automatic Call Summaries?
Gartner Peer Insights “Voice of the Customer” for Enterprise Conversational AI Platforms 2023
CRM
Salesforce Debuts Einstein 1 Copilot, an AI Assistant That Covers All of Its Apps
AWS Releases “Agentless” Voice Dialing for Amazon Connect
Google Gives Its CCaaS Platform a GenAI Makeover, Launches an Alternative Contact Center Solution
5 Conversational AI Companies That Stand Out
What is NLP? Natural Language Processing
ServiceNow Adds Generative AI to Its Virtual Agent Solution
Microsoft Releases New Contact Center Use Cases for Copilot
Say Hello to Claude, The Zoom Contact Center’s New AI Assistant
What’s Next for the Conversational AI Space? – CX Today Roundtable
Data & Analytics
Big CX News from Salesforce, RingCentral, Microsoft, 8×8 and Five9
Dialpad Expands AI Capabilities with Google Cloud Partnership
Microsoft Invests in Builder.ai to Streamline Business App Development
Virtual Humans for CX Success
