What is Verint Predictive Experience?
The more information you have about your audience, the better your customer experience strategy becomes. This is why analytics and reporting are often at the heart of every leading contact centre environment. Verint, one of the market leaders in enabling customer insights, has a range of tools to offer today’s businesses if they want to better understand their target market.
Verint’s experience management tools offer everything from real-time overviews of customer interactions to AI-enhanced analytics to help you understand consumer trends. The Predictive Experience offering is Verint’s attempt to give business leaders the boost they need to get one step ahead of their target audience.
Verint Predictive Experience allows companies of all sizes to leverage the data they collect from customer conversations and use it to make informed decisions about future investments. Here’s what you need to know about Verint Predictive Experience.
Predictive Experience from Verint aims to make the most of the huge amounts of experiential data available in the contact centre and customer experience environment. Every day, countless companies are collecting huge volumes of information through interactions on the phone, through video conferencing, and even via messaging tools.
Unfortunately, a lot of the information we collect is underutilised, because we don’t have the ability to manually sort through that data and find the correct insights. With Predictive Experience from Verint, companies can easily use the data they have in their communication ecosystem to pinpoint trends and determine where they should be prioritising their resources. With Verint Predictive Experience, companies can:
Verint Predictive experience, previously known as Verint ForeSee, provides business leaders with benchmarks, so they can determine whether their interactions with customers are up to standards. You can analyse the performance of your company compared to competing brands, and segment insights based on where customers and agents interact.
Verint Predictive Experience is one of the many tools available from Verint to help companies understand and embrace the voice of the customers. Currently powering companies around the globe as they search for ways to improve interactions, Predictive Experience enables winning customer engagement and satisfaction.
With Predictive Engagement, Verint customers have access to artificial intelligence algorithms and a patented data science model for predictive experience management, or XM. The XM benchmarks and insights offered by Verint come from over 20 years of development and industry expertise. Some of the biggest benefits of Verint Predictive Experience include:
Verint’s Predictive Experience environment essentially allows companies to avoid the headaches of linking business outcomes to incomplete data or uncertain correlations. The innovative suite of insights offers a more 360-degree view of employee and customer experiences by measuring information across a variety of touchpoints.
Verint Predictive Experience gives users comprehensive insight into all of the experiences responsible for business success – including employee and customer interactions. When you can measure the outcomes of interactions from every environment in one place, it’s much easier to predict what your clients are going to need next, and how you can deliver according to their expectations.
Verint provides business leaders with the insights they need to make more informed decisions, capable of impacting loyalty, retention, and revenue. To help you collect more of the information you need, Verint even offers game-changing engagement surveys to collect valuable NPS and CSAT insights with three questions or less. This ensures you’re more likely to get the information you want from your target audience, without being obtrusive.
Overall, if you want to be able to understand your customer interactions, and predict future needs, Verint Predictive Experience is a great investment.