Verint’s unified voice of the customer solution
Listening to your customer is a crucial part of delivering an excellent experience. The more companies listen, the more they’re able to understand their customer’s pain points, expectations, and needs. Strategies for analysing the “voice of the customer” provide businesses with a way to evaluate the insights they can leverage from interactions with clients.
Verint’s Unified Voice of the Customer solution addresses the realities of “listening” to your audience in an omni-channel world. These days, clients have a voice in more than just the conventional sense. Being able to understand your audience means knowing how to listen to them on every channel, through every stage of the customer journey.
Let’s take a closer look at what Verint’s Unified Voice of the Customer technology can do.
The Unified Voice of the Customer software from Verint responds to the changing customer experience in an environment of omni-channel interactions. The customer journey is growing increasingly complex, with clients now reaching out to customers across multiple channels, from video to SMS and chat. The best Voice-of-the-Customer strategies, therefore, needs to analyse all platforms and interactions capable of influencing the customer experience.
Verint Unified VoC is a comprehensive and connected platform that allows companies to listen to their customers, analyse crucial insights, and act quickly. You can capture indirect and inferred speech feedback, factor performance-based data into evaluations and gain cross channel insights. Features of the Verint Unified VOC offering include:
Verint’s Voice of the Customer solution takes interaction analytics to the next level, with sensational speech and text insights. You can capture all kinds of indirect and inferred speech feedback, incorporate direct text feedback insights, and factor in CX metrics like first-call resolution, to get a clearer view of the factors affecting customer satisfaction. Once you’ve collected the information you need, Verint makes it easy to share the right insights business-wide to enable successful growth.
Voice of the Customer solutions like Verint’s Unified VOC enables business leaders and staff to succeed in a new era of customer experience. With these tools, companies can deliver the amazing experiences their customers are looking for, with data-backed decision making. You can add contact centre interactions to your VoC analytics with Verint at scale, and even automate the search for trends and patterns, with instant and alerts and notifications to set up.
Verint Unified Voice of the Customer consolidates various analytics tools for examining the voice of the customer across multiple channels into a single platform. This end-to-end view of your customer and CX practices makes it easier to ensure successful decision-making. Benefits of the Verint Unified VoC solution include:
With Verint VoC, companies can conveniently drill down from big-picture CX metrics, to find specific trends and individual interactions they need to consider when enabling fantastic customer experiences. The huge range of analytics options and granular control means businesses can better understand, diagnose, and articulate issues.
Listening to the voice of the customer isn’t optional anymore. When amazing customer experiences are mandatory, all companies need a way to learn more about their target audience and their purchasing journeys. Verint’s Unified VoC solution helps to align insights from multiple places throughout the business, to ensure companies can understand their customers.
With Verint VoC, companies of all sizes can achieve results, optimizing CX across channels, improving new customer acquisition, and reducing the risk of client attrition.
Verint Unified VoC is a reliable and easy-to-use solution for tracking the voice of the customer, wherever you might be able to find useful insights. The software aligns teams around a shared view of the customer and provides excellent insights, ready to drive future decision-making. For any company keen to better understand their target audience, Verint Unified VoC could soon be a must-have investment.